Human Resources Shared Services Manager

Human Resources Shared Services Manager

$95 K - $105 K

Birmingham, AL

Are you an HR professional with help desk or ticketing system experience who thrives in a fast‑paced, service‑driven environment? Join a mission‑driven healthcare organization and play a key role in delivering an exceptional employee experience. You’ll be part of a collaborative, compassionate team that supports employees who, in turn, support patients on their rehabilitation journey. This position oversees the daily operations of the HR Shared Services function, ensuring timely, accurate, and high‑quality support to employees across the organization.

You’ll lead a team of three Onboarding Coordinators and report directly to the Director of HR Operations.

• Supervise and mentor HR Shared Services team members, providing coaching and performance feedback
• Manage day‑to‑day HR help desk operations, including escalated employee inquiries
• Monitor workloads, staffing, and service level agreements (SLAs)
• Serve as the primary escalation point for complex HR issues
• Analyze service metrics (response time, resolution rates, employee satisfaction)
• Develop and maintain SOPs, scripts, and HR knowledge base content
• Identify trends and recommend process improvements
• Partner with HR leaders and cross‑functional teams to improve the employee experience
• Ensure compliance with HR policies, procedures, and employment laws

• Ticketing system experience required:
  Oracle, People Soft, Workday, or similar
• 3+ years of HR experience, preferably in shared services or help desk environments
• 1+ year of supervisory or leadership experience preferred
• Strong knowledge of HR practices, policies, and employment laws
• Bachelor’s degree in Human Resources, Business Administration, or related field preferred

• Mid‑Senior level

• Full‑time

• Human Resources
• Staffing and Recruiting