Vestavia Club - Assistant General Manager

Position: Vestavia Country Club - Assistant General Manager
Vestavia Country Club (VCC or the Club), located in Birmingham, Alabama, is a premier private club known for its rich tradition of hospitality, exceptional recreational amenities, and welcoming environment for families of all ages. Over the past five years, the Club has welcomed many new families, with membership shifting to a younger demographic and more active dependents enjoying the Club's facilities.ABOUT

THE CLUB

• Member-Owned Private Club
• Undergoing $15 million renovation project
• Member Count
  : 990 primary members, 3,139 total club users
• Fees (2025): $75,000 entrance fee, $10,180 full dues
• Gross Revenue: $17+ million

AMENITIES

• Golf: 18-hole course plus a 9-hole par 3 course
• Tennis Center with 15 tennis courts
• Full-Service Fitness Center
• 3 Extraordinary Resort-Style Pools
• Dining & Events
• Childcare Center

POSITION SUMMARY
The Assistant General Manager (AGM) is a senior leadership role responsible for the overall operation and coordination of all clubhouse functions at Vestavia Country Club. Reporting directly to the General Manager, the AGM provides hands-on oversight to Food & Beverage operations, service excellence, member communications, events, and clubhouse facilities.

This position will play a leading role in preparing Vestavia's operations team for the opening of the newly renovated clubhouse in July 2026
, establishing new service standards, developing standard operating procedures (SOPs), and ensuring excellence across all team interactions with members and guests.

The AGM acts as second-in-command of club operations, maintaining a visible, approachable presence throughout the clubhouse and serving as a bridge between the General Manager, department heads, and frontline service teams.

REPORTING STRUCTURE
Reports to: General Manager / Chief Operating Officer
Direct Reports:

• From Day 1:
  Executive Chef, F&B Director, Catering Director.
• By Day 180
  : potential additional reports based on success in F&B will be Pool/Childcare, Housekeeping, Locker rooms, and Security.

KEY RESPONSIBILITIES
Leadership & Culture

• Serve as an ambassador for Vestavia Country Club's culture and service philosophy, and model professionalism, accessibility, and hospitality.
• Work in close partnership with the General Manager to carry out strategic priorities under the six strategic pillars:
  Governance, Club Culture & People, Sports Experience & Access, Food & Beverage Experience, Membership Structure, and Capital Investment.
• Maintain high visibility with members and staff; embody a "service-first" mindset in all interactions.
• Provide leadership that fosters cross-departmental alignment and collaboration with culinary, events, membership, and operations teams.

Clubhouse Operations Oversight

• Oversee all clubhouse functions, including:
  • Food & Beverage outlets and banquet operations
  • Events and Catering Services
  • Clubhouse facilities, work with facility director for maintenance of clubhouse facilities, valet, and laundry operations (in the future).
• Ensure all areas operate efficiently, exceed member expectations, and reflect the Club's commitment to premium service and hospitality.
• Develop and enforce clear SOPs for each operational area, ensuring consistency, accountability, and service quality.
• Coordinate day-to-day clubhouse operations, ensuring seamless communication among all departments and between management and staff.

Food & Beverage Leadership

• Partner with the Food & Beverage Director, Executive Chef, and Catering Director to deliver an exceptional dining and banquet experience that reflects the new clubhouse vision.
• Develop systems for consistent quality control, accurate reporting, and efficient inventory management.
• Implement structured staff training in member service, point-of-sale systems, and private event execution.
• Lead recruitment, selection, and onboarding of key service and management team members to prepare for the 2026 reopening.

Financial Management & Administration

• Manage operating budgets for assigned departments in collaboration with the Controller and General Manager.
• Conduct monthly reviews of P/L statements, monitor performance metrics, and analyze variances to budget.
• Oversee accurate billing, POS integration, and cost control measures to ensure operational efficiency and fiscal integrity.
• Participate in the development of department forecasts and annual budget planning.

Member Engagement & Event Experience

• Work collaboratively with Membership & Communications operations to enhance member retention, engagement, and onboarding processes.
• Collaborate with the Catering Director to plan and execute club events, weddings, and member experiences that support a connected, multi-generational member community.
• Personally attend key events and maintain strong relationships with members.

Team Development & Training

• Lead and facilitate training programs for service excellence, operational consistency, and club culture immersion.
• Mentor department directors to ensure performance alignment, succession readiness, and personal development.
• Evaluate team performance…