Assistant General Manager

Overview

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. We’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change.

If this is what you’re all about, consider joining our Team.

Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as an Assistant General Manager (AGM).

• The Assistant General Manager serves as a key liaison for hotel guests and functions as a right hand to the General Manager, while concurrently supporting Front Office operations and other operating departments such as Housekeeping/Laundry, and Food & Beverage.
• Work in a hands-on capacity to maximize the overall efficiency and profitability of the hotel.
• Direct and coordinate resources, tasks, requirements, systems and processes related to the hotel’s day-to-day operations.
• Create an energized and positive work environment that results in the delivery of exceptional guest service.
• Monitor and evaluate department daily scheduling and activities to ensure successful operation of hotel facilities, services and amenities.
• Partner with GM to create a positive work environment and provide support to front line staff in all departments.
• Conduct daily walk-throughs and quality checks to drive service and guest satisfaction across all points of contact.
• Plan, organize and delegate daily operational activities against forecasted business volume.
• Drive effective communication across all departments to ensure consistency and understanding of objectives and priorities.
• Assist with supplies, equipment, inventories, and financial transactions as needed.
• Maintain compliance with safety and security programs and company/brand policies, practices, procedures and guidelines.
• Fulfill shift(s) as Manager on Duty as assigned and provide coverage in other areas of the hotel as needed.
• Conduct guest services meetings and ensure employees are informed; train front desk/guest services, night audit staff on Company and Brand standards and rewards programs.
• Establish and enforce Standard Operating Procedures; ensure staff appearance and grooming standards and proper uniforms.
• Respond to guest inquiries, complaints and special requests; create a motivated, productive and positive work environment.
• Track corporate accounts; oversee breakfast service as applicable; perform other duties as assigned by Supervisor or Manager.

• Minimum of 2 years’ hotel operations and leadership experience, including management of medium to large staff.
• Experience with a major hotel brand is a plus (e.g., Hilton, Marriott).
• Exceptional service orientation with the ability to focus on guest needs.
• Reliable and responsible with strong follow-up and attention to detail.
• Proactive, with initiative and problem-solving abilities to ensure productivity and guest satisfaction.
• Ability to multi-task and manage numerous priorities in a fast-paced environment.
• Excellent verbal and written communication skills.
• Knowledge of Microsoft Office Suite; familiarity with office equipment (copier, printer, fax, etc.).
• Must be able to work flexible shifts and with minimal supervision; desk shifts as needed.

• Must be able to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Must be able to stand or sit for extended periods; use arms, hands and legs repetitively; handle or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• Frequently required to walk, climb or balance, talk and hear.
• May be required to regularly lift and/or move objects weighing up to 25 pounds and occasionally up to 50 pounds.
• Must have close vision, distance vision, and color vision; able to operate in mentally and physically challenging situations.

• High school education required; college degree preferred to support on-the-job effectiveness.
• Minimum two years in a management role in a hotel; strong leadership and teamwork skills.
• Available to work when needed, including weekends, holidays, and nights.
• Strong managerial skills with demonstrated initiative and team-building abilities.

EEO Employer