Housekeeper Birmingham, AL

Who Are We?

RAM Hotels – a dynamic, thriving, innovative hotel management company headquartered in Columbus, Georgia. Over the last few years, we have quietly and steadfastly taken our place as a leader in the hospitality industry of corporate America; while serving some of the most well‑known midscale hotel brands in key markets throughout the Alabama and Georgia region. We strive to meet our guests' demands while continuously changing the perception of the hospitality industry.

When you join RAM Hotels, you do more than simply switch companies to advance your career – you become part of the RAM Hotels family!

Housekeeper / Room Attendant

Are you friendly and enjoy “rolling out the red carpet” to guests? Do you enjoy creating stellar guest experiences? Are you a team player that is energetic, friendly, and professional? Do you enjoy working in a fast‑paced environment with the ability to deliver excellent customer service? The housekeeping/room attendant performs routine duties of cleaning and servicing our guest rooms beyond expectation while following the directive of the Executive Housekeeper.

The housekeeping/room attendant promotes a positive image of the hotel establishment to guests and enjoys assisting our guests with a pleasant and friendly temperament. If you enjoy anticipating the needs of guests to create that stellar guest experience – this job is for you!

• Consistently offer professional, friendly, and attentive service to guests; anticipate guests' needs and answer questions regarding their visit; respond promptly; be familiar with property location, amenities, and local attractions; resolve guests’ complaints to ensure satisfaction.
• Complete all required brand‑specific training and health and safety training; adhere to all property‑specific brand standards; know fire alarm and evacuation procedures.
• Enter and prepare guest rooms for cleaning according to hotel standards—making beds, dusting, sweeping/vacuuming, cleaning windows, bathrooms, closets, and floors; disinfect telephones; replenish amenities; remove dirty linens; realign furniture; check and secure the room; clean supply carts; restock supplies; update and submit room assignment sheet.
• Familiar with the hotel’s lost and found policy; submit any lost or found items immediately to the Executive Housekeeper.
• Perform other tasks as necessary or required to meet or exceed guest satisfaction.

• High‑school graduate or equivalent with a minimum of six months of related hospitality or janitorial experience (strongly preferred).
• Excellent customer‑service skills.
• Preferred: previous experience in the hospitality industry.
• Preferred: previous experience as a housekeeper/room attendant or in janitorial services.

• Ability to follow directions and work in a fast‑paced environment.
• Additional training as required.
• Flexible to work varied schedules.
• Good written and oral communication skills.
• Ability to listen attentively.
• Physical ability to walk, bend, and stand for long periods.
• Ability to lift up to 40 lbs.
• Adherence to grooming and appearance standards.
• Dependability.

• Compassionate, calm, and focused behavior under pressure.
• Demonstrate a top‑notch attitude toward guests, anticipating their needs and being proactive.
• Positive representation of the property; respect for diversity and multicultural environments.

RAM Hotels hires the best people; we work extremely hard to provide benefits that make work‑life balance more enjoyable. As a leader in the hospitality industry, we promote advancement opportunities and offer eligible employees comprehensive health benefit packages, vacation time, quarterly bonuses, 401(k), and other perks as a RAM Hotels employee.

RAM Hotels is an Equal Opportunity/Affirmation Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.