Concessions Manager - Birmingham Jefferson Convention Complex

Concessions Manager

At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests, and team members. Working with Sodexo Live! is more than a job; it’s a chance to be part of something greater. Here, you’ll build a career where ‘everyday’ is anything but normal.

We are seeking a Concessions Manager for the Birmingham Jefferson Convention Complex, the Protective Football Stadium and the Legacy Arena located in Birmingham, AL.

The complex includes a 220,000 sqft Exhibition Hall, 100,000 sqft of 74 meeting rooms, a 3,000‑seat Concert Hall, a 1,000‑seat Theatre, a brand‑new 45,000‑seat Football Stadium that features 36 suites and a 1,200‑person club area, and the Legacy Arena. The estimated revenue is $10–12 million a year.

Type of events: 5 UAB football games, Birmingham Bowl, and other events. 36 suites, 1,700‑person club, 47,000 capacity, 17 concession stands.

Type of events: G‑League basketball, concerts, college basketball. 18,000 seat capacity, 12 suites, 2 clubs, and 9 concession stands.

The Concessions Manager is responsible for leading all aspects of concession operations at BJCC, ensuring high-quality service, efficient operations, and a positive guest experience during events. This includes managing staff, inventory, compliance, and financial performance.

• Supervise all food and beverage concession operations.
• Monitor concession stand staffing and coordinate with event managers to ensure proper staffing levels based on event size.
• Manage relationships with clients on a daily basis.
• Ensure a high level of customer service is provided by all staff members.
• Handle customer inquiries, complaints, and feedback promptly and professionally.
• Ensure all food and beverage operations comply with local, state, and federal regulations.
• Assist with the setup and breakdown of concession areas.
• Ensure that special dietary requests or menu modifications are addressed as needed.
• Hire, train, and supervise concession staff.
• Create schedules to ensure proper staffing levels.

• 1–2 years of experience in food service management or event concessions management.
• Experience in a large‑scale venue, sports stadium or arena setting is a plus.
• Strong leadership and team management skills.
• Excellent client service and communication skills.
• Strong problem‑solving and conflict resolution abilities.
• Knowledge of health and safety regulations related to food service.
• May require long hours, including weekends, evenings, and holidays, depending on event schedules.

• Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly‑quartered environment.
• Hours may be extended or irregular to include nights, weekends and holidays.

At Sodexo Live!, we’re proud to be experience makers, creating unforgettable moments for people across a wide range of industries and events. We bring that same commitment to our team members by offering a comprehensive benefits package that begins on day one. Additional benefits include:

• Health Savings and Flexible Spending Accounts
• Life and Disability Insurance
• Accident, Critical Illness, and Hospital Indemnity Coverage
• Identity Theft Protection
• Adoption Assistance

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State, or Local law.