Front of House Manager

2 days ago Be among the first 25 applicants

“The conductor’s job is to help others shine.”

- Gustavo Dudamel

Position Overview

The FOH Manager at High Dive is the conductor of the guest‑facing experience, ensuring that every touchpoint — from morning coffee service to late‑night cocktails — flows seamlessly. This role bridges leadership and service, working shoulder‑to‑shoulder with the FOH team while overseeing scheduling, training, guest relations, and real‑time floor management. The FOH Manager is a culture‑keeper, problem solver, and operations driver, maintaining High Dive’s inclusive, music‑forward personality while hitting performance and service standards.

Key Responsibilities

• Leadership & Service Oversight
• Lead, coach, and motivate FOH staff during all shifts.
• Monitor and maintain service standards, stepping in to assist during peak periods.
• Handle guest concerns quickly and effectively to ensure a positive resolution.
• Staff Development & Training
• Conduct pre‑shift meetings to align the team on daily priorities, menu features, and service updates.
• Support ongoing training for FOH roles, reinforcing High Dive standards and hospitality culture.
• Mentor high‑performing staff for future leadership roles.
• Operations & Coordination
• Manage FOH scheduling in alignment with sales forecasts and labor budgets.
• Ensure accurate POS operation, payment handling, and shift paperwork.
• Coordinate with BOH leadership to ensure smooth order flow and timely service.
• Venue Readiness & Atmosphere
• Oversee daily opening and closing procedures for all guest‑facing areas.
• Ensure that music, lighting, and ambiance match the time of day and service style.
• Maintain cleanliness, organization, and safety across all FOH spaces.

Skills & Qualities

• Proven FOH leadership experience, ideally in a high‑volume café, bar, or restaurant.
• Exceptional communication and interpersonal skills.
• Strong situational awareness and problem‑solving ability.
• Comfort balancing hands‑on service with leadership duties.
• Appreciation for music culture and its role in guest experience.
• Flexible schedule spanning mornings, evenings, weekends, and special events.
• Works closely with the Operations Director, Executive Kitchen Manager, and FOH team leads.
• Key liaison between FOH and BOH to maintain flow and guest satisfaction.

Performance Metrics

• Quality
• Maintains High Dive’s service, beverage, and atmosphere standards across all FOH operations.
• Guest Experience
• Creates a welcoming, inclusive, and memorable environment for every guest.
• Speed & Flow
• Ensures efficient service transitions throughout the day without compromising hospitality.
• Station Readiness
• Oversees readiness of all FOH stations before, during, and after shifts.
• Coordinates seamlessly between FOH and BOH teams for smooth operations.
• Adjusts staffing, service flow, and approach in real time based on guest volume and events.
• Brand Representation
• Embodies High Dive’s inclusive, music‑driven personality in leadership and guest interaction.

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Management and Manufacturing
• Industries Retail

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