Front Desk Agent
Listed on 2026-01-12
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Hospitality / Hotel / Catering
Customer Service Rep, Guest Services
Join to apply for the Front Desk Agent role at Spire Hospitality
Overlooking downtown Birmingham,
The Kelly Birmingham, Tapestry Collection by Hilton is within walking distance of several restaurants, bars, and attractions. Alabama Theatre, Regions Field, Birmingham Museum of Art, and Birmingham Jefferson Convention Complex are less than two miles away. We’re also 15 minutes from the airport.
SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country.
In this role, you’ll warmly welcome our guests and provide exceptional service throughout their stay. Your efforts will create unforgettable and unique memories that leave a lasting impression.
Essential Job Functions- Deliver unparalleled service, courtesy, and care to our guests
- Respond promptly and effectively to guest questions and requests
- Streamline the check-in and check-out process for guests
- Answer incoming phone calls with promptness and professionalism
- Excel at multitasking in a dynamic environment
- Resolve guest concerns with attentive service recovery
- Ability to lift, carry, push or pull 10 lbs
- Primarily standing for majority of shift
Education:
- High school diploma or its equivalent
Experience:
- One year of Front Desk experience in hotels preferred
- One year of experience working in customers service or a guest-facing role required
- Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
- Previous experience with hotel PMS systems a plus. Examples: OPERA, OnQ
Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.
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