Template Analyst - Capacity Management

Position Description

Schedule:

Monday-Friday 8a-5p

Location:

Remote
Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.

The Template Analyst I is responsible for maintaining provider template design through Daily edits by closing, opening, and modifying provider schedules and configuration of switches and freezing/thawing rules in the GE Centricity (IDX) scheduling system. A fully trained staff member in this role will also be responsible for New Provider and simple master requests. The individual must be able to identify best practices for Daily template changes and proactively recommend efficient template design strategies to facilitate functional and effective patient flow through the medical practices.

The role will cross-cover for other staff members in this same role during absences or other assignments. This is an entry-level position and typical duties include responsibility for working Daily edit requests from the Capacity Management Tool (CMT) and answering phone calls and emails with questions from others in the Health System. These tasks must be completed on time, with accuracy and an appropriate level of professionalism and customer service.

A staff member in this role should have analytical skills, including problem solving, strategic thinking, organizational planning, and a demonstrated ability to use logic and deduction to identify and communicate template and schedule trends.

High School diploma or equivalent with a minimum 2-3 years of appointment scheduling experience and/or provider daily template build experience.

• High speed internet access
• Dedicated, secure and safe work space
• Noise-free environment to take patient calls

Required:

None

Must be self-directed / self-motivated; must have excellent communication and possess outstanding customer service and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for one’s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality;

(5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations;

(10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.

UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.