Nurse Account Manager

Overview

Birmingham, Alabama, United States of America

Extraordinary Care. Extraordinary Careers. Guardian Pharmacy of Birmingham, a member of the Guardian family of pharmacies, has an exciting opportunity to join our rapidly growing team in Birmingham, Alabama. We are reimagining medication management and transforming care. Guardian Pharmacy of Birmingham focuses on delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. Our tech-enabled pharmacy services and dedicated team enrich the lives of those we serve.

We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, this is the place for you.

• Assist in achievement of business plan through retention of existing clients, increasing sales to existing clients (penetration of census), and building strong customer relationships by providing clinical assistance, regulatory support, and client staff education in Skilled Nursing and Assisted Living Facilities.
• Function as liaison between pharmacy operations and the customer, working with the operations team to ensure superior delivery of pharmaceutical products and services.

• Provide training and orientation to customers during facility implementation, including supporting E-MAR when utilized.
• Ensure new service is error-free and transition process is as flawless as possible.
• Provide training to facility staff regarding survey process, medication administration, risk management, and performance improvement.
• Develop and maintain Assisted Living Education programs that meet State requirements for training.
• Coordinate and provide Assisted Living Educational training at the pharmacy as well as on-site at our Assisted Living Facilities as required.
• Assure quality assurance materials reflect facility scope of practice and Guardian standards.
• Work with Operations team to identify areas for improvement, maintain effective documentation, and resolve issues.
• During site visits, monitor service level and report service issues.
• Identify areas of excellence with Operations team and maintain documentation to build strong customer and employee relationships.
• Maintain compliance and expertise regarding current health care and pharmacy industry standards of practice, regulations, changes, and clinical skills needed to support customers.
• Monitor quality improvement processes, standards of practice, policy and procedures (internal and external), and report to management.
• Assist customers with action plans to minimize risk in facilities.
• Conduct mock surveys or assist customers in other ways as requested for the survey process.
• Plan and execute family communication programs in conjunction with marketing team for new or prospective facilities.
• Participate in cycle check-in as needed.
• Provide facility in-services and clinical education training on site at customer locations.
• Other essential functions and duties may be assigned as needed.

• Nursing Degree (RN)
• Active State Nursing license required
• Will consider LPN with Essential Job Functions experience

• Experience in Assisted Living, Skilled Nursing facility, or Geriatric hospital a plus
• Advanced computer skills, including Excel, Word and PowerPoint required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate

• Requires up to 75% travel, by air and ground
• Ability to work flexible hours

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.”

• Compensation & Financial
  • Competitive pay
  • 401(k) with company match

• Family, Health & Insurance…