Rep, Mobile Examiner ExamOne​/Birmingham, AL area

Overview

Under the direction of the Branch Manager or Field Leader, the Mobile Examiner's primary responsibility is to provide coverage in the field ensuring that mobile exams are completed accurately and on time. Maintain a safe and professional environment for applicants, clients, and employees, and perform all aspects of an insurance exam, including specimen collection and processing duties following established practices and procedures.

May also be required to act as coach, mentor, instructor and resource person for new employees who have completed the required phlebotomy training program.

• Ensures all specimens are collected accurately and on time.
• Collects specimens according to established procedures.
• Conducts in-center exams and mobile exams, including taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Collects specimens for pre-employment drug screenings and other Quest Diagnostics services.
• Responsible for completing application packets and other paperwork accurately.
• Label, centrifuge and split specimens as required by test order.
• Upload and complete cases in portal within 24 hours on weekdays and within 48 hours on weekends.
• Package specimens for transport and ship to lab indicated on work orders.
• Responsible for the safe and timely transporting of specimens, supplies, equipment and materials to the appropriate destination.
• Maintains records of each specimen collected each day. Support Record Deletion process when directed by Management.
• Submits original paperwork to destination.
• Provides customer service to clients.
• Follows current Examiner’s Manual and reads, understands and complies with departmental policies, protocols and procedures (Procedure Manuals, Safety Manual, Compliance Manual, Automobile policies and procedures, Employee Handbook, Quality Assurance Manual).
• Maintains all appropriate Phlebotomy logs and keeps error rate to no more than 3%.
• Confirms exams with clients the day before appointment and status the case at time of confirmation.
• Correct non-applicant errors within a 24-hour timeframe.
• Submits accurate time, travel logs and expense forms as directed by management and on time.
• Properly clock in and out for work assignments and provide travel logs when applicable.
• Demonstrates organizational commitment and adheres to grooming, dress code, lab coat policies; be mindful of smoke residue and fragrances.
• Wear company-issued identification badge at all times during work assignments.
• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, with company name and self-identification.
• Communicates appropriately with customers, agents, applicants, coworkers and the general public; resolves problems with the appropriate Manager or Supervisor.
• Remains polite and courteous at all times.
• Participates on teams and special projects; assists with SOP implementation for examiner services in accordance with Quest Diagnostics guidelines.
• With direction from Manager or Supervisor, acts as mentor and resource for new employees and supports department protocols, practices and procedures.
• Distributes technical information and communications to the work group.
• Flexible travel (up to 25 mile radius) and flexible work hours; manage availability in Examview.
• All other duties as assigned within the scope of the position.
• Required use of company iPad or specified electronic device.

• Minimum 100 documented successful blood draws.
• Minimum one-year phlebotomy experience. Experience with pediatric and geriatric patients is a plus.

• Urine or hair follicle collection and EKG experience preferred.

• Sitting for periods of time
• Standing while performing work
• Driving to and from work assignments
• Lifting up to 40 pounds
• Ability to multitask
• Flexibility to work weekends, holidays, overtime, and occasional on-call duties; may require early morning shifts
• Must have a valid driver license and clean driving record with access to dependable/insured transportation

• Excellent interpersonal and communication skills
• Strong organizational and multitask capabilities; professional interaction with patients and staff
• Basic computer skills in Microsoft Office with the ability to learn new software
• Ability to make decisions based on established procedures and exercise good judgment; seek supervisor guidance when appropriate
• Ability to work in a rapidly changing environment

Education
High School Diploma or Equivalent

License Certifications
Phlebotomy or Medical Assistant certification

Quest Diagnostics honors our service members and encourages veterans to apply.

Equal Opportunity

Employer:

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.