Patient Services Coordinator II - General Surgery

Work Schedule:

Monday to Friday, 8am to 5pm

Work Location:

General Surgery Clinic, UAB Highlands Hospital

Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.

Under general supervision and according to UAB Medicine established policies and procedures, provides a variety of specialized services in support of the operations of their assigned physicians, advanced practice providers and assigned clinics. May direct the work of other clerical employees.

Education and Experience:

• High school diploma or equivalent and two (2) years office/clerical experience in customer service, call center, physician office or other clinical environment required.
• Demonstrated organizational and leadership skills; excellent customer service and communication skills required.

Must:

• Attend all required coursework assigned by management.
• Possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management.
• Be able to perform math & bookkeeping skills.
• Possess exceptional telephone & customer service skills.
• Be knowledgeable of English grammar & punctuation.
• Business Office Education or similar coursework preferred.

• Self-directed / self-motivated; good communication and interpersonal skills.
• Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
• Accept responsibility for the direction, control, and planning of one’s own work.
• Work independently.
• Recognize rights and responsibilities of patient confidentiality.
• Convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief.
• Relate to others in a manner which creates a sense of teamwork and cooperation.
• Communicate effectively with people from every socioeconomic, cultural and educational background.
• Exhibit flexibility and cope effectively in ever-changing, fast-paced healthcare environment.
• Perform effectively when confronted with emergency, critical, unusual or dangerous situations.
• Demonstrate quality work ethic of doing the right thing the right way.
• Maintain a customer focus and strive to satisfy the customer’s perceived needs.

UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.