Telephonic Care Coordinator

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The Telephonic Care Coordinator will work alongside the Alabama Coordinated Health Networks (ACHN) team to complete telephonic follow up calls to ensure that recipients have access to all covered services appropriate to the patient's condition or circumstance. This role will assist other ACHN team members in carrying out care management services by providing assistance with promoting disease self-management, utilizing approved education tools, providing information to the patient on medical and community services as directed, and assisting with carrying out established plan of care as directed.

This individual may also assist with additional referral outreach or outreach related to Quality Improvement Projects. This individual must reside in Jefferson or Shelby County.

• LBSW
• Two years of clinical experience
• Willing to submit to vaccine testing and screening
• Excellent interview and telephone skills, as well the ability to work with patients in a caring and helpful (confident and tactful) manner
• Working knowledge of health-related service delivery systems
• Excellent communication and relationship skills
• Ability to analyze varied environmental factors in relation to patient wellbeing and work independently in an autonomous setting
• Ability to locate, augment and develop resources, including information on services offered by other agencies
• Strong organizational and time management skills
• Ability to be flexible and adaptable
• Basic computer skills including use of Microsoft Word and Excel

• LMSW
• CCM
• One year of assessing resources and coordinating care with low-income populations

Associate

Full-time

Customer Service

Health and Human Services and Hospitals and Health Care