Venue House Manager

Position: Performance Venue House Manager
Location : Main Campus - Homewood, AL
Job Type: Staff Part Time
Job Number: FY2600581
Division: Enrollment Management for Staff
Department: STA-Wright Center Operations
Opening Date: 02/20/2026
FLSA: Non-Exempt

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Description

The House Manager serves as the front-of-house lead during performances and events, overseeing guest experience, audience flow, and operational management. This role requires strong leadership, sound judgment, and the ability to manage live-event operations in real-time. House Managers may occasionally assist with box office duties as scheduled or needed.
Job Duties

• Lead and supervise ushers and other front-of-house staff during events.
• Manage house opening and closing procedures, seating flow, late seating, and intermission.
• Serve as the primary point of contact for guest concerns, ADA accommodations, and front-of-house issues.
• Coordinate with Box Office, Production, and Security staff to ensure smooth operations.
• Submit a post-event report documenting attendance, issues, and notable observations.
• Assist with room set-up and furniture arrangement as needed.
• Perform other duties as needed and/or required to support event operations.
• Ability to think proactively, anticipate patron needs, assess situation in real time and make sound, independent decisions.
• Represent Samford University with professionalism in all interactions.
• Maintain composure and good judgment in situations involving guests.
• Demonstrate effective leadership, communication, and persuasive interpersonal skills.
• Be punctual, reliable, and able to work in a fast paced, busy environment.

Qualifications

• High School Diploma or equivalent.
• Valid, current drivers license.
• Prior experience in event management, guest services, or hospitality.
• Proficient in use of two-way radios.
• Strong leadership, communication, and problem-solving skills.
• Availability to work a flexible schedule, including weekdays, evenings, weekends, and holidays, as assigned.
• Ability to climb stairs repeatedly and staff balcony areas.
• Ability to stand and walk for extended periods of time.
• Ability to lift and move up to 10 pounds and assist with setup of furniture for events as directed.
• Work in environmental conditions such as noise, flashing or dim lighting, and heights.
• Communicate effectively in English.

Preferred Qualifications

• Bachelor's degree in Theatre, Performing Arts, Business, or related field preferred.
• CPR and First Aid certification, or willingness to obtain.

Certain limited benefits are available for part time employees including the ability to participate in Samford's 403(b) plan with your own earnings (employer contributions are not available for this classification); free tickets to certain performances and/or sports events; bookstore discount and more.
01

Do you have a high school diploma or equivalent?

• Yes
• No

02

Do you have current, valid driver's license?

• Yes
• No

03

Can you lift 10lbs or more?

• Yes
• No

Required Question