Floor Staff

Description

Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full‑time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Floor Staff employees must act as a representative of Regal in a way that is consistent with our mission statement and policies, including regular and consistent attendance, handling of emergency situations when called upon, general cleaning duties, and compliance with our company dress code.

• Regular and consistent attendance.
• Handling of emergency situations when called upon.
• General cleaning duties.
• Compliance with our company dress code.

• Operate the POS system, ensuring accuracy of cash drawer, credit cards, travellers’ checks, gift cards, redeemed discount tickets, passes and coupons.
• Upsell/suggestive sell Premium Viewing Experience (3D, RPX, IMAX).
• Promote the Regal Crown Club program.
• Ensure tickets are sold in accordance with the MPAA rating system and company policy.
• Respond to phone calls and questions from guests in a manner consistent with our guest service philosophy.

• Operate the POS system, ensuring accuracy of cash drawer, credit cards, travellers’ checks, gift cards, redeemed coupons, and concession stock inventory.
• Promote the Regal Crown Club program.
• Operate, prepare and clean all concession-related equipment.
• Upsell/suggestive sell.
• Comply with all local, state and federal food safety laws.
• Abide by all federal and state laws regarding breaks and/or meal periods.
• Ensure required alcohol certification and training are current where applicable.
• If the theatre sells alcohol and your duties include selling/serving alcohol, you must be of legal age to do so according to state or local laws.
• Complete training on sexual harassment and discrimination.

• Tear tickets, collect and deposit appropriate stubs, and direct patrons to their auditoriums.
• Inspect backpacks and packages when applicable.
• Manage crowd control and assist guests in finding seats when necessary.
• Enforce the MPAA rating system.
• Conduct in‑theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums.
• Report to management any problems, discrepancies or unusual situations that arise at the theatre.
• Perform in‑auditorium concession auxiliary sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby areas, hallways and other areas outside the auditorium.
• Monitor the cleanliness and operation of theatre vending equipment.
• Assist with all opening and closing duties as assigned by management.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Completion of the cast certification program as a cast member and as a box office cashier or progress toward completion is required.

If the theatre sells alcohol and your assigned duties include selling/serving alcohol, you are responsible for completing any legally required state or local training and obtaining the required certificate. You must also complete the Regal Responsible Beverage Server training on Regal Online University.

Possess good public speaking skills, listen effectively, and respond clearly and directly.

Perform calculations with speed and accuracy and identify and correct errors.

Identify problems, gather relevant data, note possible causes, evaluate alternatives, and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition.

Possess excellent communication skills with customers,…