More jobs:
Field Technician
Job in
Birmingham, Jefferson County, Alabama, 35243, USA
Listed on 2026-03-03
Listing for:
PACER GROUP
Full Time
position Listed on 2026-03-03
Job specializations:
-
Engineering
Engineering Design & Technologists
Job Description & How to Apply Below
Title:
Field Technician 1 - FT1
Location:
Birmingham, AL, 35243
Job Type: Contract (3+ years)
Shift: 1st shift Starting times are generally between 7 am and 9 am
Pay Rate: XX20 hourly
Job Summary
- The bulk of responsibilities relate to support issues arising from a team of Drafters, Designers and Engineers.
- Issues range from basic desktop problems to software troubleshooting, with an emphasis on Autodesk software, namely AutoCAD, AutoCAD Electrical and Inventor.
- Will include troubleshooting AV equipment in the conference rooms (projectors, sound systems, televisions, etc.).
- The individual in this role must be able to resolve technical issues to ensure their customers complete projects in a timely fashion.
- This role assists our Transmission Design teams to efficiently navigate and work with applications used to design Transmission specific projects.
- Individual must be versatile, flexible, level-headed, calm, and able to help customers on a variety of technical issues on an as-needed basis.
- Support of internal customer interactions and business processes
- Design Tool Support - Autodesk Tools (i.e. AutoCAD, AutoCAD Electrical, Raster Design, Civil 3D, Plant 3D, Inventor, etc.), Bluebeam, Spatial Business Systems, engineering analysis / design software, internally developed software, etc.
- Design Hardware support - workstations, mobile devices, plotters, printers, physical/virtual desktops for contract firms, etc.
Education Requirements:
- High School diploma is required.
- 50% complete or fully complete with a 2-year or 4- year degree in Engineering, Drafting, or Design related areas.
- Computer science training or experience is a plus.
- Autodesk (namely AutoCAD, AutoCAD Electrical, Inventor) experience, navigation, and troubleshooting strongly preferred.
- Experience with troubleshooting and resolving computer hardware and software issues.
- Experience maintaining PC and large-scale plotter hardware & software preferred.
- Experience providing customer support preferred.
- Must have experience with multitasking and prioritizing responsibilities.
- Experience with setup and configuration of software applications (optional but preferred).
- Strong oral and written communication skills. Must be able to multi-task and prioritize issues.
- Must be able to communicate with all types of customers (engineers, designers, drafters, technical analysts, managers) on emergent issues.
- Ability to build relationships at all levels and work in a team atmosphere.
- Ability to effectively manage multiple projects & tasks.
- Ability to manage shifting priorities.
- Knowledgeable in all Microsoft Office products.
- Experience providing excellent customer service for highly technical, time-critical issues
- Candidate must demonstrate behaviors consistent with the Clients culture. Unquestionable Trust, Superior Performance and Total Commitment.
- Self-starter and results oriented.
- Exhibits initiative and takes personal responsibility and ownership of assignments.
- Comfortable in a team-oriented environment.
- Seeks continual improvement.
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