Customer Engineer - Birmingham, AL
Listed on 2026-01-12
-
Engineering
Field/Service Technician, Systems Engineer
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Job Description
At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.
Job Description
At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.
Why Vertiv is the best company for Field Service professionals:
- Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture
- Company leaders have many years of hands-on Field Service experience in this industry and many others
- Tremendous focus is placed on employee technical and leadership development
- Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning
- Competitive benefits include:
Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more - Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides
- Company-wide commitment to promoting a strong work/life balance
- An employer-of-choice for Veterans with technical backgrounds
KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The Customer Engineer is required to establish, promote and maintain excellent rapport and collaboration with all customers, co-workers, sales representatives and others as appropriate.
Responsibilities
ROLE
- Perform service tasks as assigned and as per company policies and procedures
- Capable of working under direct supervision or independently based upon training completion
- Render on-site and phone assistance to customers
- Communicate with Technical Support on technical or procedural issues
- Implement Field Change Notices per published guidelines
- Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips [CS1]
- Operate in a safe manner in accordance with published safety guidelines
- Maintain and operate company vehicle in accordance with local laws and company policy
- Must wear appropriate PPE as per company guidelines and accordance with job duties
- Adhere to work hours policy guidelines – “14 hours rule”
- Complete required Vertiv safety training assignments on time.
- Adhere to on-site Customer safety requirements when applicable.
- Report all work-related accidents or injuries within 24 hours to the appropriate personnel.
- Complete accurate and timely administrative tasks (i.e. Timecards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines [CS2]
- Maintain individual inventory and perform cycle counts in accordance with company policy
- Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies
- Provide proper and adequate communication to internal and external customers
- Provide estimated time of arrival to the customer where applicable
- Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
- Strive…
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