Residence Life Coordinator

Summary of Responsibilities:

The Residence Life Coordinator is a live-in professional teammate responsible for cultivating a Christ-centered, community-focused residential experience for Highlands College students. The Residence Life Coordinator will maintain a working knowledge of housing systems and procedures to support collaboration, reporting, and accountability. This role is critical in shaping a safe, healthy, and spiritually vibrant living-learning environment that aligns with Highlands College and Character Formation's mission.

Specific

Duties and Responsibilities:

Community Development & Student Experience

• Foster a safe, welcoming, and spiritually enriching residential environment aligned with the mission and values of the college.
• Develop and implement community-building programs, events, and traditions in partnership with other Residence Life staff and the Campus Life team.
• Maintain high visibility in the residence hall, building authentic relationships with residents and student leaders.
• Serve as a primary resource for conflict mediation, roommate agreements, and behavior concerns.
• Provide pastoral care and appropriate referrals to students navigating personal, spiritual, or academic challenges.

Student Leadership & Supervision:

• Recruit, select, train, and supervise a team of Resident Assistants (RAs) for the assigned residence hall.
• Facilitate weekly RA meetings, developmental check-ins, and performance evaluations.
• Equip RAs to implement hall programs, uphold policy, respond to incidents, and model Christlike leadership.
• Promote a culture of accountability, ownership, and support among student leaders.

Operational Support & Accountability:

• Support the coordination of move-in/move-out, health and safety checks, curfew monitoring, room changes, and incident reporting in partnership with the Housing Operations Coordinator.
• Remain knowledgeable in housing processes and systems to provide backup support when needed.
• Collaborate with the Housing Operations Coordinator to monitor maintenance requests and residence hall conditions.
• Submit timely reports on student concerns, housing trends, and RA effectiveness.
• Assist with student conduct investigations and follow-up in accordance with institutional policies.

Crisis Response & Safety:

• Serve in an on-call rotation to respond to after-hours emergencies, including medical, mental health, or behavioral concerns.
• Partner with campus security and operations teams to ensure timely and appropriate responses.
• Provide accurate documentation and communication during critical incidents.

Engagement:

• Actively contribute to departmental and college-wide meetings, trainings, and events.
• Participate in student recruiting events, orientation programs, and Discovery Days.
• Collaborate across Character Formation teams to align co-curricular efforts with residence life priorities.

Other Duties:

• Participate in ministry at Church of the Highlands and Highlands College by leading small groups.
• Affirm and uphold the Statement of Faith and the Core Values and DNA of the College, exemplifying all by word and lifestyle.

Qualifications

Leadership Requirements:

• Models Christlike character and provides spiritual support to students and RAs.
• Recruits, trains, and develops Resident Assistants as student leaders.
• Communicates clearly and consistently with students, staff, and leadership.
• Resolves conflicts and upholds accountability with grace and professionalism.
• Understands housing operations and supports administrative processes as needed.
• Collaborates with campus partners to enhance the student experience.
• Responds to crises with sound judgment and timely decision-making.
• Takes initiative to improve systems, programs, and student support.
• Maintains visibility and engagement within the residence hall and campus life.

Essential Traits:

• Analytical skills.
• Action-orientated.
• Initiative.
• Customer Service.

Abilities &

Skills:

• Strong interpersonal, communication, and conflict-resolution skills.
• Demonstrated leadership capacity and ability to mentor and motivate students.
• Spiritually mature, emotionally intelligent, and deeply relational.
• Proficient in administrative systems, email, and Microsoft Office Suite.
• Able to manage multiple tasks and priorities in a dynamic environment.
• Ability to work evenings and weekends as needed.

Education:

• Bachelor's degree required;
  Master's in Higher Education, Student Development, Counseling, or related field preferred.

Experience:

• 1-3 years of professional or paraprofessional experience in residence life, student leadership, or ministry.
• Experiencing supervising, managing conflict, and facilitating student engagement programs.
• Crisis management & problem-solving.

Extent of Public Contact:

• High.

Physical Demands:

• Moderate exposure to physical risk.
• Good physical condition is required.
• Ability to lift 50 Ibs without assistance.

Direct Reports:

• This position is not a team lead for any Highlands College teammates.
• This position is a team lead for Resident Assistants (Student Leaders).