Guest Service Agent
Job in
Birmingham, Jefferson County, Alabama, 35275, USA
Listed on 2026-03-12
Listing for:
Peachtree Group Hospitality Management
Full Time
position Listed on 2026-03-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, English Customer Service -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
Guest Service Agent
The Guest Service Agent is responsible for processing check‑ins and check‑outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.
Responsibilities- Process check‑ins/outs
- Secure payment
- Verify and adjust billing
- Assist guests with reservations and requests
- Provide friendly, professional, and timely service
- Anticipate guest needs and exceed expectations
- Implement creative solutions to ensure guest satisfaction
- Medical, dental, vision, disability, and life insurance
- 401(k) retirement match
- Paid Holidays and Paid Time Off
- Access to our Employee Assistance Program and Fund
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