Customer Service Specialist

Are you the type of person who others turn to for solutions? At Aux Home Services, you'll be the frontline hero ensuring every interaction is as seamless and efficient as a well-oiled machine. Inspired by the dedication and precision of the U.S. Navy's Auxiliary forces, our mission is to ensure each home we service operates flawlessly.

As a Customer Service Representative at Aux Home Services, you will:

• Answer incoming calls and emails, handle service inquiries, and manage appointments with a touch of professionalism.
• Schedule and coordinate service calls and technician visits, making sure every customer interaction enhances their experience with us.
• Provide post-service follow-ups to guarantee satisfaction and gather feedback to improve our services.

• Earn Respect and a Competitive Salary: Base salary ranges from $28,000 to $32,000 with performance-based bonuses.
• Benefit from Our Benefits: Comprehensive health coverage, 401(k) with matching, continued education opportunities, and more.
• Grow With Us: With continuous training and development, chart your path to career advancement in a supportive environment.

Our culture is built on openness, respect, and integrity. You’re not just joining a team; you’re joining a family where your contributions significantly impact our shared mission and every customer's life.

• You prefer working alone to being an integral part of a team.
• Handling multiple tasks at once isn't your cup of tea.
• You're not interested in building relationships with customers and teammates.

• You thrive in dynamic, customer-focused roles and love solving problems.
• You have a positive and professional demeanor that shines over the phone.
• You're passionate about learning and growing within a company that values your hard work and dedication.

Ready to be the backbone of a team that ensures the comfort and safety of countless homes? Apply now and start your journey with Aux Home Services, where your role is crucial in maintaining our standard of excellence.

• Confidence in one's abilities and belief in oneself and the company
• Alignment with the company's mission statement, with work reflecting this belief
• Ability to collaborate with co-workers to accomplish tasks efficiently and in the best interest of customers, while adhering to company policies
• Excellent telephone demeanor with a focus on providing exceptional customer empathy
• Must be authorized to work in the US.

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."