Customer Service Freight Coordinator

Talon Hiring Solutions is looking for a Customer Service Freight Coordinator to support daily freight operations and carrier relationships. This role serves as a key point of contact for carriers and internal teams, ensuring accurate shipment tracking, timely communication, and issue resolution.

• Communicate with carriers to provide shipment status updates and resolve issues
• Make outbound and inbound calls to track shipments and confirm pickup/delivery details
• Update shipments in customer web portals
• Trace shipments using carrier systems and websites
• Develop and maintain relationships with core carriers
• Resolve carrier and customer inquiries related to freight in transit
• Support team members and follow guidance from the Team Lead
• Complete administrative and reporting tasks as needed

• 1+ year of experience in transportation, logistics, or customer service
• Strong communication and problem-solving skills
• Experience with TMS systems preferred
• High school diploma required; transportation experience a plus

At Talon Hiring Solutions, we specialize in connecting talented individuals with companies that value their skills and expertise. We are committed to creating opportunities for growth and success for both our clients and candidates.