Specialist - Customer Service

Overview

• Privately owned and operated with 100+ years of historical strength and stability
• Dedicated to supporting internal career growth through on the job training, learning and opportunity for career advancement
• Excellent Total Value Benefits Package to include:
• Two weeks paid vacation within first year
• Comprehensive Medical Preferred Provider Plan
• Employee Assistance Program
• Company paid life insurance ($50,000)
• Additional optional insurance (accident, critical illness, universal life, home & auto)
• Paid maternity & paternity leave
• 401(k) match (50% on first 6%; plus an additional annual match of up to 3%)
• Exclusive employee discounts (cell phone, event tickets, gym membership, car buying, hotels, car rentals, technology needs and much more)
• Competitive Compensation
• Fast paced environment promotes a healthy lifestyle
• For qualified candidates we offer an amazing CDL Tuition Program reimbursable up to $5250 for CDL school tuition – ask your Recruiter for details

Division:
Corporate

Work Schedule:

M-F 9a-6p

Why you will love Coca-Cola UNITED?

About Us

• Privately owned and operated with 100+ years of historical strength and stability
• Dedicated to supporting internal career growth through on job training, learning and opportunity for career advancement
• Excellent Total Value Benefits Package to include:
• Two weeks paid vacation within first year
• Comprehensive Medical Preferred Provider Plan
• Dental, vision, flex spending
• Employee Assistance Program
• Company paid life insurance ($50,000)
• Additional optional insurance (accident, critical illness, universal life, home & auto)
• Paid maternity & paternity leave
• Paid holiday & sick time
• 401(k) match (50% on first 6%; plus an additional annual match of up to 3%)
• Exclusive employee discounts (cell phone, event tickets, gym membership, car buying, hotels, car rentals, technology needs and much more)
• Competitive Compensation
• Fast paced environment promotes a healthy lifestyle
• For qualified candidates we offer an amazing CDL Tuition Program reimbursable up to $5250 for CDL school tuition – ask your Recruiter for details

Job Description

The Specialist – Customer Service 1 is responsible for maintaining impactful relationships through non-scripted phone or electronic interactions. This role is responsible for addressing the inbound inquiries from customers/consumers via phone, email, or eCommerce. This role is critical in supporting the Coca-Cola UNITED goal of providing best in class service and creating the ultimate customer experience.

What Your Day Will Look Like

• Serve as communication liaison for Company and customer. Provide sincere and warm greeting. Implore empathetic, active listening to allow the customer to describe their challenges completely. Ensure that each customer knows they are valued and that it is our privilege to provide outstanding service that exceeds their expectations
• Multitasking capabilities to be able to toggle between screens and tasks while maintaining accuracy and focus on customer on phone as well as electronic inputs
• Problem solve by listening to understand, not to formulate a response. Utilize the information provided by the customer to ask questions to determine the actual root cause of an issue so that we can work together for a solution that is effective for long term success
• Use provided resources and training materials and ask for assistance/guidance when necessary
• Accurate documentation notations— Customer’s electronic notes include all pertinent information so each department that needs to provide assistance to the customer can fully understand the scope of the issues and work needed with the customer account clearly including all details
• Sales/upselling of our products and services by comfortably recommending and closing sales
• Actively contribute to team building activities; participate in projects per business needs
• Diffuse escalations, research accounts and resolve customer issues
• Work closely with the field sales/service organization to meet customer needs
• Performs appropriate duties as assigned by management

What You Need To Succeed

• Minimum age 18 years old
• Personal Protective Equipment (PPE) as required by position and compliance with UNITED safety policies
• Regular…