Inside Sales Specialist

Sterling Search Partners is helping a growing Birmingham client with its search for an Outbound Customer Service Representative. The Outbound Customer Service Representative is responsible for proactively contacting existing and prospective customers to schedule service appointments, follow up on estimates, confirm upcoming jobs, and re‑engage inactive customers. This role plays a critical part in driving revenue, improving customer retention, and keeping technicians’ schedules full.

• Make outbound calls to existing and potential customers
• Schedule service appointments for HVAC, plumbing, electrical, or other home services
• Follow up on unsold estimates and service recommendations
• Re‑engage past customers for maintenance, seasonal services, or promotions
• Confirm upcoming appointments and reduce no‑shows
• Accurately enter and update customer information in CRM or dispatch software
• Identify customer needs and recommend appropriate services or maintenance plans
• Handle basic customer questions and route complex issues appropriately
• Meet or exceed daily call, booking, and conversion goals
• Maintain a professional, friendly, and helpful tone on all calls

• High school diploma or equivalent (required)
• 1+ year experience in outbound calling, customer service, call center, or inside sales preferred
• Experience in home services (HVAC, plumbing, electrical, etc.) is a plus
• Strong communication and listening skills
• Comfortable working in a fast‑paced, metrics‑driven environment
• Basic computer skills and experience with CRM or scheduling software
• Ability to handle objections and stay positive on outbound calls

Associate

Full‑time

Staffing and Recruiting