Guest Service Representative

Overview

We are seeking a friendly, reliable and customer focused Front Desk Associate to be the first point of contact for our guests and clients. In this role you will create a welcoming experience, manage daily front desk operations and support the team with tasks. Responsibilities include check‑in/check‑out, handling reservations, and addressing guest inquiries or concerns.

• Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism
• Demonstrates good communication skills and helps ensure optimum communication between all guests, all shifts, departments, and management
• Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements and company standards
• Ensures accurate processing of charges and completes/balances end‑of‑shift reports with full handover to next shift
• Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages
• Observes safe cash handling procedures required by company policy and is responsible for the cash drawer, cash, and credit card information transactions for the shift
• Takes and records advance reservations accurately and confirms requests
• Maintains a clean and organized lobby and front desk area including restocking coffee and amenities

• Experience in other hotels or a comparable service industry dealing with customers
• Prior PMS system experience a plus!

Source:
Hospitality Online