Customer Support Assistant

Overview

At Catch Vibe Voice
, we believe that meaningful connections drive business success. We are a forward-thinking company focused on building strong client relationships, identifying growth opportunities, and delivering tailored solutions that make an impact. Our culture is collaborative, ambitious, and people-centered, offering an environment where ideas are valued and potential is nurtured.

We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our growing team in Birmingham, AL. This role plays a key part in ensuring our clients receive timely, accurate, and professional support. The ideal candidate is organized, communicative, and motivated to contribute to a positive customer journey while working in a collaborative environment.

• Serve as a primary point of contact for customer inquiries via phone, email, or internal systems
• Provide clear, professional, and solution-focused responses to customer needs
• Maintain accurate records of customer interactions and resolutions
• Collaborate with internal teams to ensure efficient issue resolution
• Follow company procedures to ensure consistent and high-quality service
• Assist with administrative and support tasks related to customer operations

• Strong verbal and written communication skills
• Professional demeanor with a customer-first mindset
• Ability to manage multiple tasks while maintaining attention to detail
• Basic computer proficiency and ability to learn internal systems
• Strong problem-solving and organizational skills
• Reliability and a proactive approach to daily responsibilities

• Competitive salary ranging from $47,000 to $51,000 per year
• Growth opportunities within a supportive and expanding company
• Skill development through hands-on experience and internal training
• Stable, full-time position with consistent schedule
• Collaborative and professional work environment