Customer Engagement Specialist

Job Description

We are seeking a motivated and detail-oriented Customer Engagement Specialist to join our team. This position is ideal for someone who enjoys building relationships, supporting customers, and working with technical products in an industrial setting. The role will focus on maintaining and growing distributor and customer relationships, processing orders, and assisting with day-to-day operations that keep our business running smoothly.

• Build and maintain strong knowledge of company products and solutions
• Engage with customers and distribution partners via phone and virtual meetings
• Accurately process orders through ERP systems
• Territory Planning for outside sales representatives
• Assist with inventory control and tracking
• Maintain accurate customer information using CRM tools
• Fulfill requests for product samples and literature
• Provide reliable, timely support to ensure positive customer experiences

• Strong verbal and written communication skills
• A customer-first mindset with excellent service skills
• Solid organizational and time management abilities
• Proficiency in Microsoft Office applications
• Experience working with CRM software solutions
• Self-motivated and team-oriented

For more than 50 years, Pittman Industrial Marketing, Inc. has proudly supported leading manufacturers and distribution partners across a variety of industries, including aerospace, automotive, fabrication, firearms, and related sectors. Our role is to strengthen relationships by providing customer service for our distribution partners and end-user customers. We are committed to fostering long-term partnerships built on trust, knowledge, and reliability.