Client Service Associate

Catch Vibe Voice is a forward-thinking organization dedicated to delivering impactful brand communication and strategic marketing solutions. We value creativity, collaboration, and continuous development, fostering a professional environment where individuals are empowered to contribute ideas, refine skills, and grow alongside the company.

We are seeking a dedicated and client-focused Client Service Associate to join our growing team in Birmingham, AL. This role plays a key part in maintaining exceptional service standards while supporting daily client interactions and internal coordination. The ideal candidate is organized, articulate, and motivated to contribute to a high-quality client experience.

• Serve as a primary point of contact for client inquiries and service requests
• Maintain accurate client records and ensure timely follow-ups
• Coordinate with internal departments to support client needs and service delivery
• Provide clear, professional communication across all client interactions
• Assist in resolving concerns while upholding company service standards
• Support ongoing process improvements to enhance client satisfaction

• Strong verbal and written communication skills
• Professional demeanor with a client-oriented mindset
• Excellent organizational and time-management abilities
• Ability to work effectively in a fast-paced, structured environment
• Problem-solving skills with attention to detail
• Willingness to learn and adapt within a professional setting

• Competitive salary ranging from $50,000 to $55,000 annually
• Structured training and onboarding support
• Clear growth and advancement opportunities
• Supportive team environment focused on professional development