Switchboard Operator

Overview Department Overview

The mission of the Customer Service Division is to provide exceptional personalized service to all of our customers every time they contact us. This is achieved by the courteous, accurate and efficient manner that our associates handle questions and issues from our customers. The Customer Service Division upholds our reputation as the "Caring Company" through the professionalism and dedication that each call center associate displays in their daily effort to improve the quality of our service to our customers.

This Switchboard Operator is responsible for providing efficient and courteous service to callers and directing their calls to the appropriate extension.

• Demonstrated experience interacting with customers over the phone positively and professionally
• Excellent oral communication skills
• Experience dealing with customers in a calm manner
• Proficiency with a PC and keyboard in a Windows environment
• Experience in a position requiring strict schedule adherence
• Experience in a call center or switchboard environment
• Previous experience as a Switchboard Operator or in a role requiring operation of a multi-line telephone system in a corporate or healthcare environment strongly preferred
• Demonstrated ability to professionally handle high-volume incoming calls, accurately route calls to appropriate departments, and provide courteous, clear communication to internal and external customers strongly preferred
• Experience working in a corporate healthcare or medical setting preferred

The work schedule for this position will be hybrid (onsite/remote). Business areas reserve the right to require associates to return to the office as needed, based on performance or other business considerations. A hybrid work schedule is subject to amendment or termination at any time by the Company.

By submitting a job application, I attest that all information to the best of my knowledge is true and accurate. Furthermore, I understand that any information provided by me throughout the job application process is subject to verification including, but not limited to work experience, education, assessment (test) and interviews. We appreciate your interest in Blue Cross and Blue Shield of Alabama 'The Company'.

The Company does not discriminate in hiring or employment on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetics, status as a disabled or protected veteran, or because of citizenship status in the case of a citizen or intending citizen. No question on this application is intended to secure information to be used for such discrimination.

Blue Cross and Blue Shield of Alabama is an independent licensee of the Blue Cross and Blue Shield Association.