Customer Success Specialist

Join a Thriving Birmingham Team! Are you a detail-oriented professional who loves solving problems and building relationships? We are an established Birmingham-based company looking for a high-energy Customer Success Specialist to join our fast-paced team. If you are passionate about delivering "white-glove" service and enjoy a collaborative environment, we want to meet you!

• Drive Success:
  Act as the primary point of contact for our loyal client base, ensuring they get the most value from our services.
• Leverage Technology:
  Utilize your strong CRM skills to manage account health, track interactions, and identify opportunities for growth.
• Analyze & Solve:
  Use your analytical mindset to dive into customer data, providing proactive solutions and top-tier technical support.

• A professional who thrives in a dynamic, high-speed setting.
• Strong technical aptitude with CRM platforms.
• A commitment to excellence and a "customer-first" mentality.

Ready to get to work? Take the next step in your career with a company that values your expertise. Please email your resume directly to gabrie for immediate consideration.

salary: $17 - $21 per hour

shift:
First

work hours: 7:30 AM - 4:30 PM

education:
High School

MUST BE LOCAL TO BIRMINGHAM......THIS JOB IS 100% ONSITE.....NO REMOTE WORK AVAILABLE.

You will be responsible for receiving customer orders by email, fax, and phone call. You will be setting customer pay schedules, creating work packets for the print manufacturing department, doing order follow up and shipment tracking. You will handle product inquiries, estimates, and quote jobs as needed. You will be working on multiple orders simultaneously, so you must be organized, have a high attention to detail, and great follow-up skills.

This role is responsible for managing the client's need from order entry to invoice. To be successful in this position, you must have some working knowledge of an ERP or CRM software in your previous roles.

• Customer Orders/Sales
• ERP
• CRM
• Basic Software Skills

• Years of experience: 2 years
• Experience level:
  Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity

Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

• Experienced
• 2 years

• High School (required)