Call Center Representative

Overview

Join to apply for the Call Center Representative role at Am First .

• Assist current and potential members with their telephone requests, including answering questions about products and services, resolving issues within their authority through research or referring problems beyond their scope to their supervisor, along with providing recommendations. Help members with digital banking solutions, perform basic troubleshooting, and escalate complex issues when necessary.
• Responsible for maintaining records in the core systems and managing the processing of electronic forms.
• Provide assistance with card services, transfers, loan payments, and all account maintenance tasks.
• Identifies cross-sell opportunities and cross-sells services to members.
• Performs other job related duties required or assigned.

• Experience:
  
  One year to three years of similar or related experience.
• Education:
  
  A high school education or GED.
• Interpersonal
  
  Skills:
  
  Work involves personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation, with confidentiality and discretion.
• Other
  
  Skills:
  
  Good listening and telephone skills. Ability to navigate through multiple computer systems. Operate a 10-key calculator, a computer keyboard, and multiple computer screens. Make decisions with minimum information.
• Physical Requirements:
  
  Light lifting required.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Banking