Switchboard Operator - Evenings

Join to apply for the Switchboard Operator - Evenings role at Grandview Medical Center - Birmingham, AL
.

2 days ago – Be among the first 25 applicants.

The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.

• Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
• Performs paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
• Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
• Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
• Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
• Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
• Provides instructions to patients for accessing external operators for long‑distance calls and assists with any other general inquiries.
• Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

• 0–2 years of experience in customer service, call center, or healthcare setting required.
• 1–2 years of switchboard experience preferred.

• Proficient in operating switchboard or telecommunications equipment.
• Excellent verbal communication and customer service skills.
• Ability to manage high call volumes in a calm and professional manner.
• Strong organizational skills with attention to detail.
• Capable of handling emergency communication processes effectively.
• Knowledge of hospital policies, codes, and procedures is a plus.

Entry level

Full‑time

Administrative

Hospitals and Health Care

Referrals increase your chances of interviewing at Grandview Medical Center – Birmingham, AL by 2×.

Birmingham, AL $30,000.00–$40,000.00 (1 year ago).