Material Handling Parts Support Specialist

Material Handling Parts Support Specialist

Department: Service

Employment Type: Full Time

Location: BR05- BIRMINGHAM, AL

Reporting To: Devin Sage

Description

Get Hands-On with High-Impact Parts Solutions - Become our newest Parts Specialist Today!

Why WMH? Because Your Career Deserves More!

At WMH (), we don't just offer jobs-we build unstoppable careers. With over 35 years of industry excellence, we've grown into the Southeast's fastest-growing material handling leader, with 11 locations across NC, SC, TN, VA, GA & AL-and we're just getting started.

We operate on honor, integrity, and a relentless drive for excellence. Your success is our mission, which is why we invest in training, mentorship, and leadership development to accelerate your career.

What sets us apart? We're not just another dealership-we're redefining the industry as a full-scale solutions provider, delivering cutting-edge automation, fleet technology, and next-level innovation that keeps businesses moving forward. When you join WMH, you're stepping into a future filled with opportunity, advancement, and impact-because here, your career moves forward.

As a Parts Product Support Specialist, you'll be the go-to expert ensuring customers get the right parts, right on time.

Your role is mission-critical-managing inventory, advising on part selection, and optimizing sourcing & distribution to keep operations running at peak performance. If you thrive in a fast-paced environment where precision, problem-solving, and supply chain expertise make a real impact, this is the role for you!

Your Mission?

To elevate the customer experience by delivering exceptional support and seamless service for forklift and material handling parts.

Your role is pivotal in keeping operations efficient and customers satisfied-from swiftly handling parts inquiries to ensuring accurate inventory management and smooth coordination across teams. You'll be the driving force behind operational success, providing solutions that minimize downtime and maximize productivity. With your expertise, businesses stay powered, productive, and moving forward.

Key Responsibilities

Customer & Inventory Management
• Provide exceptional customer support, ensuring clients receive the right parts at the right time.

• Accurately process parts inquiries, orders, and returns, delivering top-tier service with efficiency.

• Assist customers in identifying optimal parts solutions, ensuring compatibility and performance.

• Build and maintain strong customer relationships, fostering trust and long-term loyalty.

Parts Sourcing & Distribution
• Coordinate and fulfill daily parts orders & drop shipments, ensuring seamless logistics.

• Maintain real-time inventory accuracy, tracking stock levels and minimizing shortages.

• Conduct cycle counts & inventory reconciliations, resolving discrepancies proactively.

• Optimize parts storage & retrieval processes, ensuring efficiency and easy access.

Operational & Administrative Support

• Process purchase orders, invoices, and shipping documentation, ensuring compliance and accuracy.

• Support vendor & supplier coordination to streamline parts procurement & pricing strategies.

• Assist in the management of fleet parts & service-related inventory needs, keeping operations running smoothly.

• Utilize ERP & inventory management systems to update records and maintain accurate reporting.

Warehouse & Logistics Coordination

• Manage parts receiving, stocking, and distribution, ensuring a well-organized and efficient warehouse.

• Operate forklifts & material handling equipment to safely load, unload, and transport parts.

• Ensure a safe, clean, and organized work environment, adhering to all company safety standards.

Growth & Continuous Improvement

• Stay updated on industry trends, new products, and emerging technologies, enhancing expertise.

• Identify opportunities to improve inventory processes, efficiency, and cost-effectiveness.

• Work collaboratively with service, sales, and logistics teams to optimize workflow and customer satisfaction.

Join the Revolution:Our work environment is as diverse as our ambitions, from climate-controlled offices to bustling warehouses.

Power Up: This job…