Material Handling Parts Support Specialist

Overview

Description Get Hands-On with High-Impact Parts Solutions – Become our newest Parts Specialist Today!

Department: Service

Location: BR05- BIRMINGHAM, AL

At WMH (), we don’t just offer jobs—we build unstoppable careers. With over 35 years of industry excellence, we’ve grown into the Southeast’s fastest-growing material handling leader, with 11 locations across NC, SC, TN, VA, GA &
AL
. We operate on honor, integrity, and a relentless drive for excellence. Your success is our mission
, and we invest in training, mentorship, and leadership development to accelerate your career. We’re redefining the industry as a full-scale solutions provider delivering cutting-edge automation, fleet technology, and innovation that keeps businesses moving forward.

As a Parts Product Support Specialist
, you’ll be the go-to expert ensuring customers get the right parts, right on time. Your role is mission-critical—managing inventory, advising on part selection, and optimizing sourcing & distribution to keep operations running at peak performance. If you thrive in a fast-paced environment where precision, problem-solving, and supply chain expertise make a real impact, this is the role for you.

Your Mission
:
To elevate the customer experience by delivering exceptional support and seamless service for forklift and material handling parts. You will coordinate across teams to minimize downtime and maximize productivity.

• Customer & Inventory Management
  • Provide exceptional customer support, ensuring clients receive the right parts at the right time.
  • Accurately process parts inquiries, orders, and returns, delivering top-tier service.
  • Assist customers in identifying optimal parts solutions, ensuring compatibility and performance.
  • Build and maintain strong customer relationships, fostering trust and long-term loyalty.
• Parts Sourcing & Distribution
  • Coordinate and fulfill daily parts orders & drop shipments, ensuring seamless logistics.
  • Maintain real-time inventory accuracy, tracking stock levels and minimizing shortages.
  • Conduct cycle counts & inventory reconciliations, resolving discrepancies proactively.
  • Optimize parts storage & retrieval processes for efficiency.
• Operational & Administrative Support
  • Process purchase orders, invoices, and shipping documentation with compliance and accuracy.
  • Support vendor & supplier coordination to streamline parts procurement & pricing strategies.
  • Assist in managing fleet parts & service-related inventory needs.
  • Utilize ERP & inventory management systems to update records and provide accurate reporting.
• Warehouse & Logistics Coordination
  • Manage parts receiving, stocking, and distribution in a well-organized warehouse.
  • Operate forklifts & material handling equipment to safely move parts.
  • Maintain a safe, clean, and organized work environment in line with safety standards.
• Growth & Continuous Improvement
  • Stay updated on industry trends, new products, and emerging technologies.
  • Identify opportunities to improve inventory processes, efficiency, and cost-effectiveness.
  • Collaborate with service, sales, and logistics teams to optimize workflow and customer satisfaction.

• Education: High School Diploma or GED required.
• Experience: 3-5 years in parts support or service within the material handling or forklift industry. Heavy equipment, agriculture, or automotive parts is a plus.
• Technical Expertise: Deep understanding of forklift systems (electrical, hydraulic, mechanical) with strong diagnostic and troubleshooting skills.
• Customer Focus: Proven ability to deliver outstanding service, build relationships, and communicate effectively with customers and internal teams.
• Problem-Solving Mindset: Strong critical thinking and analytical skills.
• Organizational
  
  Skills:
  
  Ability to manage multiple parts tasks, prioritize effectively, and maintain efficiency under pressure.
• Team
  
  Collaboration:
  
  Works well with technicians, service specialists, sales teams, and vendors.
• Tech-Savvy: Proficient in ERP software, IMS systems, diagnostic tools, Microsoft 365, and advanced Excel skills preferred.
• Work Ethic & Drive: Self-motivated and results-oriented.
• Attention to Detail and Strong Communication skills; leadership…