Client Account Representative

Catch Vibe Voice is a dynamic and forward-thinking company dedicated to delivering exceptional client communication and account support solutions. We take pride in building strong, long-term relationships with our clients through professionalism, clarity, and consistency. Our culture values collaboration, accountability, and personal growth, providing a supportive environment where team members can thrive and develop their careers.

We are seeking a motivated and detail-oriented Client Account Representative to serve as a key point of contact between the company and its clients. This role focuses on maintaining strong client relationships, ensuring satisfaction, and supporting account operations through clear communication and efficient coordination. The ideal candidate is organized, client-focused, and eager to contribute to a professional and fast-paced environment.

Responsibilities

Serve as the primary contact for assigned client accounts

Maintain accurate and up-to-date client records and documentation

Respond to client inquiries in a timely and professional manner

Coordinate internally to ensure client needs and expectations are met

Monitor account activity and identify opportunities to improve service quality

Support onboarding and ongoing account management processes

Uphold company standards, policies, and service excellence

Strong communication and interpersonal skills

Excellent organizational and time-management abilities

Ability to handle multiple accounts while maintaining attention to detail

Professional demeanor with a client-oriented mindset

Comfortable working independently as well as part of a team

Proficiency with basic computer systems and internal tools

Willingness to learn and adapt in a dynamic work environment

Competitive salary ranging from $54,000 to $59,000 per year

Opportunities for professional growth and career advancement

Structured training and ongoing support

Collaborative and respectful work environment

Stable full-time position with long-term potential