Client Analyst

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and a no‑limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 23,000 employees spanning over 56 countries.

Client Analyst

Natural Resources

Hybrid in Birmingham, AL

As a Client Analyst in our Natural Resources division, you will be responsible for assisting the Client Manager in delivering exceptional service to our U.S.

-based clients. You will work closely with the internal service team to help manage a portfolio of energy‑focused accounts.

• Attend system training and liaison between tech support and the servicing team as needed
• Assist producers in entering new business prospects in Salesforce
• Assist account management and marketing team in completing marketing applications
• Backup designee for online quoting
• Assist with updating Excel documents including client policy schedules, premium schedules, etc.
• Special project support as needed
• Processing certificates of insurance and Auto
• Preparing policy documentation for delivery to the client
• Manage market contact information
• Assist in preparation of marketing materials

• Maintain complete and accurate client files within the agency management system (e.g., EPIC, AMS
  360)
• Take ownership of data integrity and enrichment through daily client engagement

• Minimum 2+ years of experience in commercial lines insurance, preferably within a brokerage environment

• Active Property & Casualty insurance license (U.S. state‑specific, can be obtained within first 90 days of employment)

• Exceptional customer service and communication skills, promoting a collaborative and positive work environment
• Self‑motivated, action‑oriented, strong organizational skills
• Strong attention to detail and priority management
• Proficiency with agency management systems and Microsoft Office applications (Word, Excel, PowerPoint, Outlook)

A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

We support every aspect of life – if you’re happy and healthy at home, you’re more likely to be happy and fulfilled at work, and vice versa. That’s why we do our best to support our people in every aspect of their lives.

We’re on a life‑long journey to become an ever‑more sustainable group. It’s a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared toward our goal of making a positive impact in the world.

You can read more about our sustainability work here.

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours
* or hybrid working*.

If you’re excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

* Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.