Automotive General Manager Weekends Off Trussville

Job Description

Job Title: Automotive Service Manager

Location: 5635 Chalkville Road, Birmingham, United States, 35235

Christian Brothers Automotive Trussville is currently seeking a General Manager to lead the team at this state‑of‑the‑art facility. This person will need to strive to provide unmatched service to both our customers and their vehicles while maintaining honesty and integrity in all communications and service recommendations. The General Manager position is directly responsible for all aspects of the location operations, staff and guests.

Responsibilities include, but are not limited to, sales activities, staff management, quality of work, guest satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. All office and shop personnel report directly to the General Manager.

• Implement the Christian Brothers Automotive system to achieve store profitability goals.
• Develop and implement local marketing activities.
• Recruit, hire, and train local employees as required
• Follow‑up communication with customers after repairs are completed
• Manage all employees through coaching and career skill development
• Manage office and shop personnel and daily operations
• Develop estimates and work orders as needed
• Ensure target margins are achieved
• Act in a professional manner suitable as to represent a quality organization with which you are employed, always and in every instance projecting the characteristics of honesty and integrity
• Take necessary corrective and/or disciplinary action for employee non‑compliance
• Ensure quality of work, attitude and performance meets or exceeds guest satisfaction goals
• Direct the smooth, orderly and organized operation of the store
• Maintain a personal positive attitude and positive communications at all times
• Direct Service Writer's development of our guest estimates and work orders and assign work orders to the technicians
• Ensure selection of quality and correct parts
• Ensure all equipment is fully operational and in good working order.
• Ensure technicians have the resources needed to do their job
• Listen to minimum 3 incoming phone calls daily and assure the team is serving guests with excellence.
• Follow and enforce all company policies and procedures as outlined in the current Employee Handbook

• At least 3 years experience in automotive repair Fixed Operations and/or Service Management
• Must have strong interpersonal/communication skills
• Strong customer service focus
• Exceptional attendance record with the willingness to remotely respond to rare customer issues after business hours and/or occasional weekends.
• At least 5 years of experience in aftermarket auto repair
• Willingness to learn new methods for running a shop and enhancing team performance.
• Ability to effectively lead and manage service manager/writer position
• Ability to effectively lead and manage automotive technicians
• Solid track record in automotive repair estimating and repair order generation
• Significant experience in KPI reporting (ticket averages, car count, labor, and parts reporting)
• Significant experience in retail sales/service
• Windows PC skills, including MS Office
• Tek Metric or similar shop management system experience

• Being on your feet for the majority of the workday (standing, walking, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Driving manual transmission vehicles
• Keeping a brisk work pace in a high‑volume environment
• Using a keyboard and mouse several times daily
• Using a standard handset phone several times daily

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture‑level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full‑time live technician support and access to our private Technician Assistance Center.

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