Service Account Assistant

Company Description

Catch Vibe Voice is a forward-thinking business solutions company committed to delivering strategic growth initiatives and impactful client engagement. We specialise in connecting businesses with innovative communication strategies that drive measurable results. Our culture is built on professionalism, collaboration, and continuous development — empowering our team members to grow alongside the organisation.

As a Service Account Assistant, you will play a vital role in supporting account management operations and ensuring seamless service delivery to our clients. You will assist in coordinating account activities, maintaining accurate records, and serving as a reliable point of contact to ensure client satisfaction and operational excellence.

• Support Account Managers in maintaining and servicing client accounts
• Prepare and organise account documentation, reports, and service updates
• Coordinate communication between clients and internal departments
• Monitor account activity to ensure timely service execution
• Maintain accurate client records and internal databases
• Assist with scheduling, follow-ups, and service confirmations
• Identify opportunities to improve service processes and efficiency

• Strong organisational and time‑management skills
• Excellent written and verbal communication abilities
• High attention to detail and accuracy
• Ability to manage multiple tasks in a fast‑paced environment
• Professional demeanour and customer‑focused mindset
• Proficiency in standard office software and data management tools
• Strong problem‑solving and analytical skills

• Competitive salary ($47,000 – $51,000 per year)
• Opportunities for professional growth and career advancement
• Skill development through structured training and mentorship
• Supportive and collaborative work environment
• Stable full‑time employment with long‑term potential