Print Operator

Position Summary - Overnight 10pm - 6:30am

The Print Operator is responsible for the accurate and timely production of high‑volume print and mail materials in support of business operations. This role ensures customer communications, policy documents, billing statements, regulatory notices, and internal materials are printed, processed, and distributed according to company standards, compliance requirements, and service level agreements.

• Operate and maintain high‑volume production printers, inserters, folders, and mail processing equipment.
• Process daily print jobs including policy documents, claims correspondence, billing statements, and regulatory mailings.
• Review print files and job tickets for accuracy, formatting, and completeness prior to production.
• Perform quality control checks to ensure print alignment, data accuracy, and mail piece integrity.
• Coordinate with IT, Customer Service, and Operations teams to resolve print file issues or system errors.
• Load paper, toner, envelopes, and other materials while monitoring inventory levels.
• Troubleshoot minor equipment malfunctions and escalate technical issues as needed.
• Prepare outgoing mail for USPS or courier pickup, ensuring proper postage and sorting requirements are met.
• Maintain organized records of print jobs, reprints, and production metrics.