Office Coordinator

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Site Coordinator

Accountable for daily operations of a solo‑person site. Responsible for performing the contracted office services including, but not limited to, copy services, courier services, managed print services, hospitality, imaging, and mail services.

• Responsible for daily operations of a mail room, copy centre, or scanning facility including operating office equipment such as PC, copiers, multifunction devices, imaging and mail equipment.
• May be responsible for: courier services, reception services, switchboard operations, shipping and receiving, delivering and processing of mail.
• Handles formal contact with the customer on a daily basis.
• Responsible for effective implementation and management of RICOH Service Excellence Programs.
• Understands how to operate the required equipment/software efficiently to achieve service level agreements.
• Achieves profitability in the area of cost of goods by effectively utilising company materials and supplies.
• May maintain daily routine functions to include creating/completing work orders, contractor monitoring, inspections, reporting facility‑related issues and lending support as required.
• May include interaction with contracted vendors, facility management and occupants.
• May be responsible for office‑supply inventory re‑ordering.
• May be responsible for conference‑room coordination and A/V equipment resource management.
• Maintains positive internal working relationships with all department employees by communicating in a professional manner.
• Collects and provides data to assigned leadership and customer; may include completing monthly reports to customers with support from assigned leadership.
• Ensures financial responsibilities are met.
• Performs other duties as assigned.

Qualifications (Education, Experience, and Certifications)

• High school diploma or GED.
• 1+ years of experience in a related field (B2B and/or technical).
• Previous 1+ year customer‑facing work experience required.
• Demonstrated knowledge and understanding of technology.

• Tactical thought processing.
• Ability to present to a small group.
• Moderate problem‑solving skills.
• Basic customer service skills.
• Basic technical aptitude.
• Basic written and verbal communication skills.

Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level.

Work assignments are diversified: interpret, comprehend, and apply complex material, data, and instruction; prepare, provide, and convey diversified information.

Some physical effort required. Work may be sedentary, but does require walking, standing, bending, reaching, lifting or carrying objects that could weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.)

Moderate dexterity: regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us  are a team of information seekers and customer‑obsessed collaborators who aspire to deliver the services, solutions and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive a high‑performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them…