Collections Associate- Construction OR Related

Overview

Collections Associate - MUST HAVE CONSTRUCTION OR RELATED EXPERIENCE! $45,000 - $54,000 depending on experience. Birmingham, AL.

Our client is seeking a Collections Associate who understands that successful collections are built on relationships, not just recovery. This is not a traditional high-volume call center environment; it is a specialized role focused on partnership with commercial clients. This hire will take a customer-first approach to accounts receivable, ensuring they maintain long-standing business relationships while securing the steady flow of revenue.

This role offers a laid-back office environment, a casual dress code, and a deeply family-oriented culture.

• Assume full ownership of assigned accounts receivable, managing the collection process for balances over 45 days past due.
• Conduct professional, "gentle" initial outreach to customers to confirm invoice receipt and resolve any minor payment hurdles.
• Partner with branch managers and sales representatives to discuss specific job projects and resolve account disputes.
• Coordinate the administration of owner notices, lien waivers, and the filing of liens when necessary.
• Evaluate credit applications and assist in the setup of new customer accounts and specific job profiles.
• Research and resolve billing disputes to ensure accurate and timely payment applications.
• Collaborate with the broader accounts receivable team to share account knowledge and prevent duplication of work.
• Maintain an even flow of weekly revenue to consistently lower the company's Days Sales Outstanding (DSO).
• Assist with payment posting and other departmental administrative tasks as needed.
• Utilize industry-specific knowledge to navigate the complexities of construction-related billing and payments.

• At least 2–3 years of experience in commercial collections or accounts receivable.
• Direct experience in the construction, underground utility, or industrial distribution industries is highly preferred.
• Familiarity with construction lien laws (specifically for Florida or Georgia) is a significant advantage, though training is available.
• Proven ability to be firm regarding collection objectives while remaining empathetic to customer needs.
• Strong problem-solving skills with a proactive approach to resolving account discrepancies.
• Self-motivated work ethic with the ability to function independently in a small-office setting.
• Excellent verbal and written communication skills for high-level professional interactions.
• Experience with large-scale commercial construction projects rather than consumer-level service collections.
• Proficiency in basic accounting software and Microsoft Office Suite.

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