Account Manager

Account Manager
Gerrards Cross (Hybrid)
Do you want to help shape software that affects thousands of lives?

Who are we?

We are ranked as the UK’s #1 construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like industries across the entire build life cycle.

If you are looking to build an exceptional career with an award-winning company you’ve come to the right place. Our teams are based in the UK, Europe, and India, working on products that are used on a global scale. We have a clear and defined road map to deliver over the next 3 years, which is centred around a large-scale digital transformation as well as continuing our growth and expansion.

We embrace diversity and equality and want our employees to be comfortable bringing their whole selves to work. We are committed to building a team with a variety of backgrounds, skills and views. Creating a culture of Equality isn’t just the right thing to do, it improves every aspect of our business.

You will be responsible for managing, retaining, and growing recurring revenue across an assigned portfolio of existing Causeway customers. Your success will be measured on two fronts: protecting existing revenue by ensuring customer satisfaction and renewal (Gross Revenue Retention) and driving Annual Recurring Revenue (ARR) uplift through identifying and delivering up-sell opportunities. You will collaborate closely with teams across the business to ensure customers continue to gain value from our solutions and to unlock new growth from within your account base.

• Achieve Gross Revenue Retention (GRR) targets by securing timely renewals and mitigating churn risk.
• Drive ARR uplift by identifying up-sell and cross-sell opportunities, as well as qualifying and closing up-sell opportunities within your existing customer accounts.
• Develop and manage an account strategy plan to retain and grow revenue in alignment with customer business objectives.
• Build and nurture trusted relationships with key stakeholders and decision-makers across your assigned accounts.
• Conduct regular strategic business reviews to assess value delivery, explore additional needs, and position Causeway as a growth partner.
• Lead the Quarterly Business Review (Q ) process for assigned customers, including planning, scheduling, and ensuring the cadence and content and appropriate representation from Causeway. Ensure meetings align with strategic account goals.
• Ensure that customers fully adopt and embed Causeway solutions to drive ROI and satisfaction.
• Collaborate with the Customer Success, Marketing, Product, and Pre-Sales teams to deliver compelling proposals and tailored up-sell campaigns.
• Respond to customer RFPs, RFIs, and tenders for up-sell opportunities, producing high-quality written responses that clearly demonstrate value.
• Use MEDDPICC and digital sales enablement tools to ensure consistent, accurate qualification of all growth opportunities.
• Maintain up-to-date account insights and actions in CRM, ensuring transparency and accountability across all interactions.
• Produce accurate forecasts for renewals and up-sell opportunities to inform planning and performance tracking.
• Contribute to the development and sharing of best practices across the sales and account management functions.
• Represent Causeway at industry events, webinars, and round tables, strengthening relationships and market awareness.
• Deliver excellence in KPIs, including meeting cadence, CRM hygiene, pipeline generation, opportunity progression, and account health.
• Take ownership of your learning and development by engaging with industry insights, internal training, and agentic AI tools.
• Support the development of compelling business cases and ROI assessments to underpin up-sell proposals and renewals.
• Feed insights from customer feedback loops into internal teams to drive continuous improvement in solutions and services.
• Collaborate across business units in line with our Causeway One platform strategy to deliver joined-up solutions.

• Coordinate daily activities to ensure the team is…