Data Analyst

Data Analyst

Location: Tower Quays, Birkenhead

Salary: £26,000 - £30,000 per annum

The Data Analyst supports the Client Services project management team by analysing data and identifying trends, providing clients and management with valuable information that will be used to create reports for our water company clients.

• Extract data from multiple sources and to produce insights for client reporting
• Input and process data including audit data and customer data connected to client projects
• Cleanse and validate data from multiple pipelines, monitoring data quality and removing corrupt data
• Extract data from various platforms and software systems (currently including Microsoft 365 tools, SharePoint, One Drive, Share File, and project-specific platforms such as Snap Surveys and Big Change Job Watch) and check for issues
• Create and maintain automated workflows using Microsoft Power Automate to streamline data collection, processing, and reporting
• Use the data to forecast trends in relation to client projects
• Perform statistical analysis of audit data for client reporting
• Use Microsoft Power BI to visualise data in easy-to-understand formats, such as diagrams and graphs
• Communicate with stakeholders to understand data content and business requirements
• Attend client meetings are required (typically virtually)
• Carry out basic administration tasks to support the broader Client Services team as required.

The Data Analyst will support the Project Managers and Client Services Director, and will also liaise directly with our clients.

• Experience in data analysis, business intelligence, or data operations role
• Working knowledge of databases, BI tools, or data visualisation platforms including Power BI
• Working knowledge of automation tools, particularly Microsoft Power Automate, including error handling in automated workflows
• Strong analytical mindset with the ability to interpret complex data and present insights clearly.
• Good understanding of information management, data quality principles, and system workflows.
• Competent with Microsoft 365 especially Excel and other collaborative digital tools.
• Ability to balance multiple tasks, prioritise effectively, and meet deadlines.
• Strong communication skills, able to translate technical concepts for non‑technical users.
• Curious, analytical, and eager to grow technical and sector knowledge.
• Strong attention to detail and commitment to accuracy.
• Collaborative and approachable, with a user-focused mindset.
• Proactive in identifying improvement opportunities and solving problems.
• Willingness to learn about industry-specific requirements.

• Microsoft Excel
• Microsoft Power Automate
• Share Point
• One Drive
• Share File

• Snap Surveys
• Big Change Job Watch
• Word Press
• Max Contact Dialler