Medical Receptionist

We are looking for a highly motivated, efficient and organised individual to join our fast-paced reception and administration department to support the efficient day-to-day running of our practice. The role requires a flexible approach and somebody that thrives in a busy and care focused environment.

There are 2 part time positions available:

• 19.5 hours a week role - Monday and Tuesday 10.5 hour shifts from 08:00 - 18:30 (with 45 minute break)
• 18 hours a week role - Wednesday 08:00 - 14:00, Thursday 08:00 - 14:00, Friday 12:30 - 18:30

• Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes)
• Dealing directly with patient and all other visitor queries on the front reception desk
• Using PATCHS our online consultation tool to triage patients and book the appropriate appointment for them
• Dealing with a wide variety of patient queries e.g. appointments, prescriptions, results, referrals and lab tests
• Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, telephone consultations
• Making phone calls on behalf of clinicians e.g. asking patients to make an appointment to see the GP to discuss blood results
• Inputting appropriate coding and clinical data onto patient notes e.g. diagnoses, hospital admissions
• Effectively utilising the various practice clinical systems

This list is not intended to be exhaustive and may be reviewed periodically with the post holder to ensure the job description relates to the job being performed. Training will be given on all of the above.

A large practice (over 9000 patients) with a passionate and committed team of GP partners, salaried

GPs, ANPs, pharmacists, practice nurses and HCAs

A teaching, training and research practice striving to grow and develop the next generation of clinicians

Supportive work environment to ensurewellbeing with access to occupational health services

Kitchen areas with tea and coffee, shower facilities also available

Nightingales cafe offering affordable healthy meals and snack

Oursite offers free parking and is a 5 minute drive from the M53 motorway and Wallasey tunnel, lovely park within 2 minutes walk from site to take wellbeingbreaks

We are a busy practice with over 9000 patients. We have 3 clinical partners, 4 salaried GPs, 2 Advanced Nurse Practitioners, 2 practice pharmacists, 4 Practice Nurses and 2 Health Care Assistants supported by a very experienced admin/meds management team. We are looking to recruit a highly motivated member of staff to join our reception team.

This is a busy role which requires a flexible approach; you will need to be able to work using your own initiative and as part of a team. Experience of working in a GP Practice or NHS setting is desirable but full training will be given.

• Excellent communication skills both written and orally.
• Excellent attention to detail.
• Ability to communicate at all levels in a professional and caring manner.
• Ability to remain calm and professional working in a very fast paced environment.
• Team player.

• Experience of working in a fast paced environment, managing priorities.
• Experience of working as part of a multi-disciplinary team.
• Experience of working in a GP practice.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.21 an hour(increasing in April in line with increase to minimum wage)