Customer Service Advisor

Customer Service Advisor

Are you looking for temporary work in Birkenhead for at least 3 months? If you are passionate about helping customers, building genuine relationships and problem solving under pressure, Red wants to speak to you.

Red Recruitment is recruiting Customer Service Advisors to work in a customer service centre in Birkenhead. You will be working for one of the UKs highest quality outsource rs on a temporary basis. This role will be answering inbound customer service calls and supporting customers to resolve their queries.

The hourly rate is £12.21 per hour and this is a full-time, office-based role.

The start date for this role is 23rd February for a 3 month period with the potential to progress into a permanent role.

Benefits and Package for a Customer Service Advisor:

Salary: £12.21 per hour

Hours:

40 hours per week:
Monday to Friday, 8am - 8pm, Saturday and Sunday 8am - 6pm,
Contract Type:
Temporary

Location:

Birkenhead

Start date:

23rd February
Full training is provided
You will be working for a friendly and supportive team

Key Responsibilities of a Customer Service Advisor:

Create lasting connections with customers, making each interaction memorable and impactful.
Provide detailed information to ensure customers feel informed and valued and offer support to vulnerable customers.
Meet, exceed and keep track of performance targets and SLAs, contributing to the team's success.
Be the go-to source for customer inquiries, complaints etc. providing top-tier support and resolving issues effectively.
Tailor your communication style to meet customer needs, using active listening to identify gaps and convey information effectively.
Use various IT systems to handle customer queries and ensure smooth processing of requests.
Carry out customer service activities ensuring adherence to processes, procedures, standards, and FCA regulations.

Key Skills and

Experience of a Customer Service Advisor:

Exceptional communication skills to captivate and engage customers.
Strong computer skills and proficiency with various IT systems.
A natural ability and genuine desire to help customers.
Thrive in a fast-paced environment, staying calm under pressure.
Stay organised with a positive, can-do attitude towards customer service.
Approach problems with a logical mindset and find effective solutions.
Work well within a team and individually, maintaining a professional and confident demeanour.
Possess a keen attention to detail, ensuring accuracy in every task and interaction.

If you are interested in this temporary position and have a desire to provide customer service on the telephone, Red would love to speak with you!

Please apply now!

Red Recruitment (Business)