Broker Administrator

The role involves day‑to‑day coordination of the Broker Management email inbox. Responsibilities include processing customer orders and enquiries, liaising with suppliers and arranging waste transfer, and entering data into the company computer system to ensure accurate recording of all work orders.

• Ensure all data is recorded onto ERP accurately in line with the company “right first time” policy.
• Resolve all customer queries to conclusion in a timely manner.
• Ensure IT systems are properly used and all data is accurately recorded.
• Provide quotations for customer enquiries and keep accurate records.
• Manage and administer the entering of new sales onto AMCS and gains.
• Liaise with service teams regarding deliveries and scheduling.
• Ensure all department procedures are followed within the company’s SLA’s.
• Generate and support the company’s credit note process.
• Ensure all invoice queries are dealt with efficiently and communicated with the financial teams.
• Identify and help resolve issues with sub‑contractors to reduce repeat issues.

• Tenacious, passionate, and positive.
• Enjoys working as part of a team and works on own initiative.
• Willing to work hard and prove yourself.

• Excellent organisation and time‑management skills.
• Good administration skills.
• Advanced knowledge of Microsoft Office applications.
• Sales support and customer service experience.
• Good level of written and oral communication.
• Knowledge of the waste industry / hazardous waste an advantage.
• Knowledge/experience using CRM an advantage.

Panda is a resource recovery business that has grown over the past 30 years and now employs almost 3000 people. The company is committed to sustainability, customer satisfaction, and the wellbeing of its people and partners. Panda’s philosophy balances customer service with environmentally sustainable practices.

Panda aims to attract and retain a skilled and diverse workforce that best represents the talent available in the communities in which its assets are located and its employees reside.

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