Project Support Assistant

Involve Northwest is an innovative, community-based organisation with an approach that is grounded in our core belief that the services we offer are free, confidential, and are motivated for public benefit, and not profit.

Job Title: Project Support Assistant

Service/Project: Connect Us

Location: The Community Village, Rock Ferry, and the Wirral community.

Reporting To: Contract Manager

Direct Staff: No direct staff

To be the Project Assistant for Connect Us providing the following main tasks:

• Project administration and CRM co-ordination
• ‘Single point of contact’ (SPOC) coordination and community member triage.
• ‘Spark Fund’ support.
• Social media functions and administration.

• To provide high level administration to the Connect Us team.
• To triage and respond to all single point of contact (SPOC) queries.
• To distribute referrals to the relevant Connect Us team members in the appropriate areas/wards.
• To develop a full understanding of INW services, partners and other services relevant to our community.
• To triage community members of their eligibility of prior to sign up.
• To devise and maintain an active social media presence across platforms for Connect Us.

• To produce team rotas including drop ins and any out of hours working.
• To co-ordinate and support the Connect Us team with queries relating to the CRM.

• To produce newsletters, timetables and leaflet templates of a high standard appropriate for commercial print using Microsoft Publisher and other programmes.

• To work in line with set company policies and procedures, including ISO
  9001:2015 and GDPR 2018.
• To work to Involve Northwest’s Safeguarding procedures.
• To always represent the charity in the best manner.
• To demonstrate a commitment to the vision, values, and strategic aims of Involve Northwest.
• To maintain high standards of professionalism and keep abreast of current legislation, standards, best practice and maintain a focus of continuous improvement.
• To work within the practice standards of the Connect Us Service.

• At least 3 years of working in a busy office environment
• Knowledge of administrative procedures and project delivery
• Previous experience in working as an administration assistant
• Good standard of education (minimum of 5 GCSE levels or equivalent)

• Good IT skills and confident in the use of Microsoft software (Excel, Word and Outlook)
• Ability to communicate effectively on the telephone and in person
• Able to work in an office environment that often demands high levels of concentration, with frequent interruptions
• Able to work with confidential information
• Excellent administration and organisational skills
• Experience of managing own workload
• Experience of using social media platforms and marketing software such as Canva.

• Good problem-solving abilities
• A proactive approach to work with the ability to “think on your feet”
• Conscientious, trustworthy and reliable

• NVQ Business Administration or previous experience.

This role is subject to a 6-month probation period, 2 satisfactory references, right to work and DBS check.