Medical Receptionist

StCatherine's Surgery is a well-established GP practice onthe Wirral and has over 15,000 patients. We have an exciting opportunity for a receptionist to join our caring, hard-working, dedicated practice team.

Weare seeking someone with experience of working within a customer focussedsetting who will work 37.5 hours per week Monday, Tuesday, Thursday and Friday including late cover (until 1830).

Beforeapplying please ensure that you have the necessary skills to perform this role and to make sure your application includes information to reflect your experience in these areas. Salary will be £24,245 perannum on completion of probation.

The closing date is 15th February and interviews will be held weekcommencing 23rd February. Informal visits to the surgery will be available for those candidates short listed; ifyou have not been contacted about an interview please assume you have been unsuccessful on this occasion.

Ifyou have applied previously and not been selected for interview please do notre-apply. For informal enquiries please contact the Patient Services Manager(Janine Clarke, ).

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone

Receive,assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertakea variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staffand other members of the practice team

Facilitate effective communication between patients, members the primary health care team,secondary care and other associated healthcare agencies

Anyother duties as required

St Catherines Surgery isa well-established GP practice on the Wirral and has over 15,000 patients. We have a fantastic team who deliver fantastic care to our patients.

JOB DESCRIPTION

JOB TITLE:

RECEPTIONIST

REPORTS TO:

PATIENT SERVICES MANAGER

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone

Receive,assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertakea variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staffand other members of the practice team

Facilitate effective communication between patients, members the primary health care team,secondary care and other associated healthcare agencies

Anyother duties as required

Duties and responsibilities:

Theduties and responsibilities to be undertaken by members of the practiceadministration team may include any or all of the items in the following list. Duties may be varied from time to time underthe direction of the management team, dependent on current and evolving practiceworkload and staffing levels:

• Openingup/locking-up of practice premises and maintaining security in accordance with Practice protocols
• Maintaining and monitoring the practice appointments system
• Processingpersonal and telephone requests for appointments, visits and telephoneconsultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filingand retrieving paperwork
• Processingrepeat prescriptions in accordance with practice guidelines
• Computerdata entry/data allocation and collation; processing and recordinginformation in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team memberand associated healthcare agencies and providers
• Clearing and re-stock consulting rooms as required
• Providingclerical assistance to practice staff as required from time to time,including word/data processing, filing, photocopying and scanning
• Ordering,re-ordering and monitoring of stationery and other supplies
• D…