Receptionist; part-time

We are looking to appoint a part-time receptionist tojoin our friendly team. The role is two-three reception shifts per week plus extra hours required as part of reception team rota cover.

Our ideal applicant should have excellent communication skills both verbally and in writing. You should be resilient and be able towork under pressure as part of a small team.

Your role will be to undertake general receptionist and administrative duties to include but not exclusive:

Dealing with patients and visitors who attend the practice.

Providing administrative support to the clinical team.

Answering telephone calls and taking appropriate action.

Oak Glen Surgery is a family medical practice serving 4000patients in and around Bingley. We are dedicated to delivering personalised care and aim to maintain the highest standards of healthcare.

Our team includes 3 GPs, 1 Advanced Nurse Practitioner, 1

Clinical Pharmacist, 1 Lead Practice Nurse, 1 Healthcare Assistant, 6reception/admin and a Practice Manager.

As part of the Bingley Primary Care Network, we collaborate closely with other GP practices in our area.

Job responsibilities

Provide general assistance to the practice teamwhile projecting a positive and friendly image to patients and visitors, bothin person and via the telephone.

Greet, assist, and direct patients efficiently,ensuring they access the appropriate healthcare professional or service in acourteous and effective manner.

Undertake a variety of administrative tasks tosupport the smooth running of the practice.

Facilitate effective communication between patients, the primary healthcare team, secondary care providers, and other associated healthcare agencies.

Duties and Responsibilities

The duties and responsibilities of the practice administration team may include any or all of the following tasks. Duties mayvary under the direction of the Practice Manager, depending on evolving practice needs and staffing levels:

Opening and locking up the practice premises,maintaining security in line with practice protocols.

Processing personal and telephone requests for faceto face and telephone appointments, home visits, ensuring callers are directed to the appropriate healthcare professional.

Handling incoming and outgoing mail, including distribution as required.

Taking messages and relaying accurate information promptly.

Filing and retrieving paperwork efficiently.

Processing repeat prescriptions in accordance with practice guidelines.

Carrying out computer data entry, data allocation, collation, and information processing in line with practice procedures.

Initiating contact with, and responding to requests from, patients, team members, and other healthcare providers or agencies.

Clearing and re-stocking consulting rooms asneeded.

Providing clerical assistance to practice staff,including word processing, data entry, filing, photocopying, and scanning.

Preparing refreshments for staff and visitors and maintaining cleanliness in the kitchen area.

Confidentiality

Patients entrust us with sensitive information regarding their health and personal matters. They have the right to expect their privacyto be respected, and staff must act appropriately at all times.

In performing the duties outlined in this job description,the post-holder may access confidential information about patients, carers,practice staff, healthcare workers, or the practice as a business. All such information must be treated as strictly confidential.

Information relating to patients, carers, colleagues, or the business of the practice must only be shared with authorised individuals, inline with the practices policies and procedures on confidentiality and data protection.

Equality and Diversity

The post-holder will support equality, diversity, and therights of patients, carers, and colleagues by:

Acting in a way that recognises and respects peoples rightsin line with practice policies, procedures, and current legislation.

Respecting the privacy, dignity, needs, and beliefs of all patients, carers, and colleagues.

Behaving in a welcoming, non-judgmental manner that respects individual circumstances, feelings, priorities, and rights.

• GCSE grade A to C in English and Maths. Good standard of IT skills (word, excel and email). Excellent communication skills. Excellent customer service skills both over the telephone and in person. Able to work to deadlines. Able to prioritise work. High degree of flexibility, ability to work alone and as part of a team. Administrative skills.
• Experience of using Systm One.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.