Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
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Our Company:
At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to maintain a high-performing, connected culture where everyone belongs. We are engaged in a long-term transformation plan known as Block Next to elevate how we work, serve, and lead in our industry.

If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day:
As you inspire people to make confident, informed decisions about their lives, careers, and money, you’ll build client relationships that grow stronger every year. As a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving office growth objectives.

• Lead and develop a customer-centric team of tax office associates to deliver an outstanding client experience
• Provide leadership to a single H&R Block tax office and accelerate seasonal tax business
• Partner with District General Manager to create and implement office-level growth plans, including developing local partnerships and managing community involvement
• Assist in recruiting and interviewing candidates for tax office associate positions
• Serve as the point of contact for onsite escalated client service concerns and ensure proper scheduling and conflict resolution
• Lead daily activities to ensure work is completed on time with quality standards and priorities
• Train and coach associates to execute Service Standards and recognize outstanding contributions
• Lead daily team meetings and communicate essential information
• Create associate work schedules and ensure accurate timekeeping and overtime management
• Prepare tax returns, as required
• Conduct timely performance reviews and address performance concerns in collaboration with appropriate resources

• Prior experience in a customer service, shift leader, or similar role
• Experience supervising or managing people
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)
• Annual continuation education and ability to meet IRS and applicable state requirements
• Computer proficiency with MS Office
• Ability to work independently with minimal supervision
• Customer-centric mindset with resilience and adaptability
• Flexible schedule and willingness to adjust assignments based on business needs
• High school diploma or equivalent (or higher)

• Employee Assistance Program with Health Advocate
• Wellbeing program (Better You) to support healthy habits
• Neurodiversity and caregiver support
• Various discounts on everyday items and services
• Medical coverage, 401(k) retirement savings plan, and Employee Stock Purchase Plan (eligibility requirements apply)
• Information on benefits at

The Community You Will Join: H&R Block is committed to building a connected culture where trust, care, and connections help everyone belong. We are an equal opportunity employer and celebrate diversity in the workplace.

Pay Range Information:
The pay range is listed below and local minimum wage laws apply. Individual pay decisions depend on factors such as experience, education, skill, performance, and location. Qualifying associates may participate in incentive plans and are enrolled in benefits as applicable.

Pay Range
: $16.50 - $65.00/Hr.

Location
:
Binghamton, Vestal, Endicott, Greene, Endwell, Nichols, NY (various postings). This page may include multiple roles and locations and is for informational purposes.

EEO Statement
: H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.