Help Desk Technician

About Us

Upstate Services Group is a growing Skilled Nursing company committed to delivering outstanding service and support to our clients. We are looking for a motivated and customer-focused Help Desk Technician to join our IT support team.

Responsibilities

• Provide first-level technical support via phone, email, and onsite

• Troubleshoot hardware, software, and network issues for employees.

• Install, configure, and maintain computer systems, applications, and peripherals.

• Document and track support requests through the Helpdesk system.

• Escalate complex issues to higher-level support when necessary.

• Assist with onboarding of new employees, including account setup and equipment preparation.

• Maintain up-to-date knowledge of company systems, policies, and procedures.

Qualifications

• 3+ years of experience in a help desk or IT support role (preferred).

• Strong knowledge of Windows 10 and 11 operating systems.

• Familiarity with Microsoft 365, networking basics, and remote support tools.

• Excellent problem-solving skills with attention to detail.

• Strong communication and customer service skills.

• Ability to work independently as well as part of a team.

• CompTIA A+ or other IT certifications are a plus.

• Knowledge of PBX systems are a plus

• Knowledge of virtualization systems are a plus

Benefits

• Competitive salary

• Health, dental, and vision insurance

• Paid time off and holidays

• Opportunities for professional growth and certification support