Desktop Support Technician

The Opportunity

You’re the kind of person who is always looking to learn. You want to grow into something greater and you’re looking for an employer encourages and supports your professional development. PTY TECH, LLC promotes advancement and rewards our employees based on individual performance and merit. Sure you’ll have exposure to the team, but all of our people are accountable for their success.

Competitive and focused, our team is on a mission to deliver excellence. We also know that this can only be accomplished by supporting our employee growth and development. By providing frequent feedback and consistently measuring progress, we’ve discovered the recipe for success that’s delivered year over year growth since our first year of business. This a culture of winning. At PTY TECH, LLC we breed winners.

• Provide timely desktop hardware and software troubleshooting on-site.
• Diagnose and resolve user IT issues to minimize downtime and lost productivity.
• Maintain a high-visibility work log and meet service level targets.
• Install, configure, and maintain end-user devices and standard software.
• Document incidents and resolutions in the ticketing system with clear updates.
• Assist with setting up new hires, including account provisioning and access control.
• Escalate complex problems to senior IT staff and follow through on outcomes.
• Monitor and report device inventory, warranties, and lifecycle status.
• Contribute to continuous improvement by suggesting process and automation ideas.
• Provide end-user training on common tools and security best practices.
• Support basic printer and peripheral device troubleshooting and configuration.

• Hardware would range from desktops/laptops/workstations/ thin clients.
• Knowledge of ticketing platforms is key and knowledge of ITIL fundamentals is a plus.
• Prior experience Installing, configuring, and troubleshooting WIN7/10 desktops & laptops.
• Prior knowledge and experience supporting a client’s datacenter.
• Any prior support knowledge of the Apple MAC platform is a big plus.
• Ability to build rapport with clients.
• Strong troubleshooting and critical thinking skills
• Must be friendly, eager to learn, self-motivated, and good under pressure.
• Positive and professional demeanor; a self-starter capable of working with minimal supervision
• Has 3-5 years of experience

• On-site position at our client's Binghamton, NY office — collaborate face-to-face with teammates in a dedicated workspace
• Competitive base salary as the core component of your compensation package